Customer Testimonials
Customer friendly dealership with plenty of open space throughout. I appreciate being able to view the new and used cars while I wait on vehicle services.
Outstanding customer service from Brantley Pagett. He is very caring and extremely knowledgeable of his duties.
Rater is defective. And insisting on 15 words is annoying.jede is 15 more, 15 more.
Troy was very helpful. He went out of his way to keep us informed. I spent 25 years in sales management and I would make him a #1 sales producer!
My wife and I purchased a beautiful BMW X3 from Brianna Pressley. She was very attentative and took time to explain all the features of this automobile. BMW of Columbia is very fortunate to have her on their staff. She is a professional and knows the BMW.
The customer service I received from Troy today was awesome. He was professional, pleasant and took the time to answer my questions. Troy also provided me the information I requested. Would like to keep Troy as my representative at BMW.
Mike and Jeremy are very responsive and patient. They worked with me to create an offer that was within my budget and I felt no pressure to purchase. They are both excelent representatives of your dealership.
Saint is a gem. His knowledge and customer service sets him a part. Don’t lose what he brings to your company. He was refreshing
I had an outstanding experience with the service department at BMW of Columbia. The entire team was incredibly efficient, knowledgeable, and professional. They took the time to explain everything clearly and kept me informed throughout the entire process. Their communication was excellent, and I always knew the status of my vehicle without having to ask.
It’s refreshing to work with a service department that truly values customer satisfaction and demonstrates such expertise and attention to detail. I appreciate how smoothly everything was handled and the exceptional level of care provided. I highly recommend BMW of Columbia’s service department ... Read More DealerRater - Jun 18, 2026
Excellent customer service and high-level of care. My concerns are always taken seriously and addressed.
Excellent Service got service done in a reasonable time frame , also got a uber to drop me off while my car was being serviced . Friendly service advisor, also service managers very helpful .
Saint and Andy did an amazing job for me. They very quickly and precisely gave me accurate answers about my service.
I'm a little displeased with the service department. I had an issue with my 3rd row seat operating and took it in for service under original warranty.The computer was reset and it operated correctly for a few months before it started malfunctioning again. After several service trips, BMW has now started the seat frame is bent and two motors need to be repaired. ($6,700). BMW Corp is niow reviewing a claim I submitted. Needless to say I am not pleased and believe this should have been addressedon the first service visit!!!
Troy was so helpful in getting my car serviced. Thank you! Will definitely be back!
The service was very impressionable and every interaction was great. The process was smooth and they took care of me.
Saint, the service agent was helpful, friendly and professional. We dropped off the vehicle and was able to get a loaner in a timely manner so that our schedules were not interrupted. On a scale from 1-10, he received a 10+ because he called and explained everything before moving forward to complete repairs that were not discused previously.
Jody got me checked in and let me know about a recall that o did not know about! She then called me to let me know all was done and was ready! She was vey nice and helpful!
Sebastian in service was fantastic! I told him the issues I was having with my X7 M50i. He was straight to the point. Took care of transportation to and from, provided a detailed diagnostic report and I was in and out in no time! Thank you!
I was pleased with my experience! The only thing I can say is that they didn’t put the cap back on my left rear, driver’s side tire
Outstanding service department. Dropped off vehicle with a "must have back by" deadline and they delivered it well in advance.
Geoffrey, our advisor, got our service completed in the time that was estimated. The car was clean and Geoffrey even found my wife’s Stanley water container that was left in the lobby.
Morgan was excellent to work with. She was professional, thorough and respectful of my time.
Good inventory to choose from. Excellent service from dealer salesman, showing us the unique features of the car. Only wish the process of purchasing a new car could be handled in less than the 5+ hours we were there.
I purchased a BMW at a distance and had it shipped to BMW of Columbia for inspection and to perform any service or maintenance it may need. BMW of Columbia was very flexible with receiving my car and was honest and thorough when performing the service. I highly recommend BMW of Columbia and will be taking my BMW to them for my future service needs.
Sales team is great but service team seems understaffed as noted with delays in returning calls.
Excellent experience. Our Service Advisor (Brantley) and Technician (Jason) were outstanding, as well as good communicators. Highly recommend.
The employees where outstanding, service rendered was great. The experience was great. They was patient and courteous
Had an issue I needed the Service Department to address. Easy to make an appointment, solved the issue quickly, great communication the whole time.
My salesperson, Morgan Laney, did a great job of explanation and follow up during the entire buying process.
Took great care of me topping off my oil and getting me in and ou
Service advisor was courteous and knowledgeable. Kept me updated on the service call via text and email. Waiting area was convenient and comfortable. Complimentary coffee while I waited. Staff was great.
Service Advisor Saint Hadwin was Excelent . My rating is for the Dealer. I used BMW from 2008 to 2018. In Weston Florida. In Octuber 2024 purchased an X3 thinking I will get the same service I got in Florida. Waiting 2 or more hours during service is not what I expected. They have no Leaner for the customers,
Received customer in a timely manner manner. Associates were helpful .Completely answered all questions . Checked on customers periodically.
Great customer service and tries to satisfy all customers. Transportation was arranged for me by Demetrius Pearson to come and get my car. Awesome!!!
Great service. My service representative, Brantley, was professional and considerate of my needs as my car was being serviced. I highly recommend this dealership.
Noticed tire lost air. Picked up a screw in tire. Called service at 9:45am. By 11:45am, leaving dealership with new tire on BMWX5
Upon entering the garage doors at 7:45 am, I was warmly greeted by the attendant. The staff members were well-groomed and pleasant to interact with. It appears that everyone enjoys working collaboratively with their team members. All team members maintained a jovial demeanor and demonstrated excellent customer engagement.
My service consultant Jody provided great communication throughout the process, from the key handover at intake to the return at the end of service. She also provided insight regarding the new car warranty. The service tech sent over a video clip explaining the condition of my tires & there recommendation. Knowledgeable & courteous. Thanks!
Excellent service from beginning to end. Saint is a customer service professional.. can not speak highly enough of his professionalism and concern for customer and good service.
Vehicle was serviced (recall and brake fluid change) in a reasonable amount of time - much faster than usual. Vehicle was inspected and I was made aware of tire wear and glad to know to keep an eye on rear tires. Impressed with efficiency.
Friendly folks, attentive but not pushy. Provided great recommendations and were respectful of my time.
The Dealership was Fast,Clean,the staff was courteous and Charles Baker(My Consultant) is THE BEST.
My service advisor, Jody Ann, was the best. She made sure my issue was taken care of in a timely manner. Jody Ann was professional, knowledgeable, and helpful. I liked working with her.
Great welll service awesome awesome great great great great great great great great great g
Outstanding experience. Worth the drive. Price was as negotiated - no surprises. The entire team made me feel like the only customer there. I will make the extra drive for service too vs the local Charlotte dealer.
We were traveling and needed a new battery. We were welcomed, our problem diagnosed, and car repaired. BMW Of Columbia was a life saver. Thank you!
I won’t thanks Demetria Pearson service Advisor for being very nice and helpful to me and also the mechanic that fix my car y’all did a wonderful job
Great selection of cars and great customer service. Bryce was very knowledgeable and helpful. The process of buying our car was very easy. Good experience at this dealership.
Chuck has done a phenomenal job today got me in and out and done everything. He said he was gonna do at a reasonable price.
Customer friendly. Repair was delayed for about ann extra 2 hours while I waited. When I checked out they apologized and said no charge. That’s good customer relations.
Thanks to Donovan in sales and Geoffrey in services department. You two are the best.
I was greeted promptly and directed to my service apt. A text was sent to me upon completion of my servicing. Entire process took less than two hours. A loaner vehicle was also provided.
David, sales associate, is professional, responsive and a great guy. This is the 3rd vehicle we have purchased from him.
JodyAnn was pleasant. I walked in unsure but I left feeling confident that my car was taken care of. She is always a jewel to work with.
The overall experience with the Service team was very professional and my interactions with Saint Hadwin was excellent
The experience was good and the issues that I went in for were properly resolved
I have been servicing my X5 for 4.5 years now at BMW Columbia SC while working there, as I commute from Jacksonville FL. The service and most importantly the team have been fantastic and I really appreciate their help especially talking into account that I would have a trip back Friday evening. Sebastian, Mark, Edwin from the service are almost like family. From the sales I have excellent experience with Morgan and Mike. Thank you all for your great work!
My sales advisor, Bryce, at BMW of Columbia ensured ultimate customer satisfaction during the car buying process. He didn't rush the process, he allowed me time to make the right decision without the hassle. He was courteous and professional, answering every question promptly, making the car buying experience pleasant, not dredgeful. Anyone interested in buying a new BMW, make BMW of Columbia your first stop, you will not regret it!
Great experience! I had a great salesman to work with. His name is Ed Dohert.
My service agent is always eager to help in any way possible and always friendly.
Helpful staff. Efficient service center that works rapidly to take of customers needs. Could have more inventory
Every visit is always great service provided with good communication. Ms Jodyann was a great service advisor
I had a great experience. And my work was done in a timely manner. Breanna was very friendly. Helpful and knowledgeable. I’m glad to be a part of the BMW family. This is my first BMW.
Brantley accommodated my schedule to let me bring my car into the dealership. My car was cleaned exceptionally well and tires gleamed.
Excellent service from start to finish! Love my New X 5. Ordered it just four weeks ago and it was made in the factory and delivered to the nearby dealership which I believe. saved me a little money.
I recently scheduled a service appointment at the BMW Service Center to have my brake pads and rotors replaced, and I wanted to share the excellent experience I had.
From the very beginning, Matthew—my Customer Service Representative—made the entire process smooth and stress-free. He assisted me with scheduling the appointment and continued to guide me through every step of the service until everything was completed. His professionalism and attention to detail truly stood out.
Matthew was extremely knowledgeable and took the time to answer all of my questions regarding the service being performed. He explained things clearly, which ... Read More DealerRater - Mar 15, 2026
Always makes me feel as the service is personal and appreciated. Attentative to the issues I raise.
Aundrea Esposito is a gem, she made the experience smooth. She was provided delightful service.
Service was good. Customer rep kept me informed of what was going on with my vehicle.
Charles was very professional and knowledgeable of his work I was very happy to have him to talk to me about my car needs
I just came for an oil change but left knowing that I will never take my bmw anywhere else. Brantley Padgett was extremely helpful from the start. He began our conversation in a very friendly and professional manner. He also explained everything in great detail. I know that I am one of many that have Brantley as my liaison but he did make me feel special.
Nice establishment. Fast response. The work took a little time but other than that smooth process and will return.
Service here can be hit or miss, but this was one of the better experiences—with one exception. Car was left dirty inside after an exterior wash.
Good customer service greeted immediately no waiting was giving Uber transportation. Like bmw vehicles smile
I went in for a recall and inspection showed i also needed a set of tires and an alignment on my x7. Demetrius was able to give me a great deal on the tires by buying 3 and get one free GREAT SERVICE AS ALWAYS!!
Great service and plenty of representatives to help you. Clean and attractive facilities and snacks if you need to wait
Both Mr.Edwin and Breanna were a pleasure they both went above and beyond to assist me with a situation that where BMW Charleston serviced my vehicle costing me almost $1400 just for them to leave me stranded because of a careless mistake on their part but Yes BMW Columbia and their team work got me up and running very quickly with no extra cost to me I can’t thank them enough if I could give them 100 stars I definitely would so again I say thank you to both Mr .Edwin and Breanna along with everyone that played a part ... Read More DealerRater - Mar 6, 2026
The customer service by jodyann was awesome. I really appreciated all the information that was provided to me about my vehicle.
Great staff from sales to managment! Buying a new or used car made easy. Parts and service dept are top notch! Always takes great care of me and my vehicles.
Professional, Courteous, and Efficient. The staff at BMW of Coulmbia exceeded our expectations. We love our new X5.
My service tech answered all of my questions. Just a great all around appointment experience at the service center!
Appreciate the willingness and capability of squeezing my daughter’s car in quickly on no notice. Great service and responsiveness.
Jodi was very personable and helpful while my car was being repaired. I look forward to working with her in the future .
I am new to the BMW family, and Sebastian Griffin has made it a GREAT experience so far. He's very informative and kind. I like working with him and his team. They keep me up to date and any questions I have, he's very prompt on the response time.
I had a great experience for my maintenance visit. Breanna was very helpful in making sure I got the necessary attention for my car and ensuring I took advantage of the promotions for the best deal. I was more than satisfied with my experience with BMW Columbia’s service department.
Over the years, I have had the pleasure of working with several team members, including General Manager SamReynolds, Parts Director Zach Cariens Service Advisors Manager Edwin Flores,and their outstanding Customer Advisors Service team, including Brantley Padget, Saint Hadwin, Demetrius Rebecca and Megan Quindon. Each of these individuals has gone above and beyond to ensure that my experiences with BMW are nothing short of phenomenal.
Went for first scheduled oil change and maintenance. Very friendly and knowledgeable. Answered all my questions. Washed my car. Would definitely recommend. Very clean facilities.
The dealership works very hard to make sure the customers are taking care of. They all go above and beyond.
Always prompt, Professional and just a great team with excellent customer service....love a company that values great service!
I was very happy with my most recent visit with BMW of Columbia. My service advisor, Charles Baker, was waiting for me and got me checked in quickly. I have had Charles help me with service issues in the past and he has always been a pleasure to work with. He had arranged for a loaner while my M3 was having service work completed. I was pleasantly impressed when he called to let me know my car was ready to be picked up. Overall I am well pleased with the service work performed on my BMW.
OUTSTANDING service department. Sebastian was very professional and knowledgeable about service needed. Tech did an outstanding job.
Great service, good and fast communication.Breanna was able to answer all my questions. Will definitely recommend.
I ordered my vehicle with this dealership 10 years ago (3/2016), they have never let me down nor disappointed me. I highly recommend this dealership
Best BMW dealership on the planet! Brett, Bryce, and David! #1 employees in the world!!
Demetris was great and super helpful from the moment I walked in to the moment I left he was attentive and keep me updated on the timeline of my car.
The customer service at this location is awful. I continue to bring my car here because it is convenient, and I like to ensure that I get the best parts on my car. At my last service, I brought my car in and had some minor things fixed. However, when I picked my car up, the engine light was on which was concerning because the engine light was not on when I brought the car in for service. Long story short I gave the car right back and it was discovered that a faulty spark plug was placed on my ... Read More Google - Feb 6, 2026
Excellent service The car was returned in Excellent condition, right to my doorstep. Thank you
Demetrius and the service technician provided an excellent experience during my visit. Demetrius was very communicative, kept me informed throughout the process, and took the time to explain the service in a clear and thorough way. The service technician was knowledgeable and detail-oriented, ensuring the work was completed and documented properly. Together, they went above and beyond to make the experience smooth, professional, and stress-free. I appreciate the level of care and attention shown and would highly recommend working with Demetrius and the service team.
Great people to work with. Thank you for all your help and professionalism. We will be back.
This is the easiest dealership I have ever dealt with. The personnel are very helpful by setting up comparisons to help you decide. The entire environment is welcoming and relaxed. I have bought three new BMWs here.
