I usually wait until visiting SC from Middle GA to get my needed services done by BMW of Columbia. Prices are great and service is excellent.
From the very first call to BMW, I was taken care of. The customer service is unbelievable. They even offered me a ride home while they repaired my vehicle. Although I decided to wait, Matthew checked in and continued to provide me updates. He made sure I was aware of what was going on with my vehicle and made sure I understood. He offered top of the line customer service and that is hard to find these days. I will continue to bring my car to BMW Columbia.
Outstanding and prompt service.Doug “beard”, provided great customer service and kept me updated while my car was being serviced. Thank you and I’ll see you all for my next oil change.
We compare all others to BMW when it comes to customer service. That ends up being too high of a bar most of the time. Zac is the absolute best. There is always time to answer a question and everything that repaired or serviced is explained in detail. We always feel welcome. If we stop in for an unscheduled visit, arrangements are always made to get us home either by shuttle or a loaner, which can be hard to come by on short notice. Ours vehicles are important to us, we take time ordering to purchase buying each one. We ...
All members of staff were extremely friendly, helpful and knowledgable. Joe and Dinky did great. Communication and info sharing were excellent.
My advisor was Doug better known as “beard”. He was absolutely amazing!! Personable, detailed, trustworthy and very friendly. Definitely a people-person. He was the first advisor to EVER leave me a “thank you” note after having my vehicle serviced. Doug also threw in a cold bottle of water and made sure my A/C was on when entering my X5. Doug, followed up with every concern I had and made sure I didn’t spend too much money. He also made sure my service was completed with perfection, before calling me in for pickup. I’d definitely recommend working with ...
Leave Us A Review