Customer Testimonials
Exceptional Service, Mike Liberatore made our experience very positive and we really enjoyed working with him. The process went very smoothly and we drove away with our new vehicle in just a few hours. The Loan officer efficiently processed the paperwork and was very professional. GREAT CUSTOMER SERVICE !
Great team! Service minded and customer centered. Excellent demonstration of features. First service visit was smooth and handled with professionalism and courtesy. Brian went out of his way to ensure the best service experience possible. Great team!
I have been dealing exclusively with BMW since 1994. I recently ordered my sixth BMW from David Miles (The best GM in the business!. My salesman is Donovan Moore (the absolute best!) I have purchased several 3 Series, a 650i Convertible, a 750IL and now have an M8 Competition Convertible on the way. Great group of folks (from management...to sales....to parts...to service).Excellent experience on every vehicle.
On time efficient professional quality service with professional service writers that know how to deliver customer service.
I had a great experience at BMW of Columbia. I was in and out in a flash. Pavel & Brett were so wonderful and professional. Thank you both for helping me get the car I wanted. I love my car. If you need a new or used car I highly recommend them both ♥️
Customer service was great, Nice atmosphere..
We had a bit of an emergency situation on the interstate while driving our vehicle on Labor Day. We could not find anyone within a 100 mile radius who was willing to help us out. Then our friend recommended we call BMW of Columbia. We called and they told us to come right in. Once we arrived we were promptly and warmly greeted by Douglas Shoup, service client advisor, who took our car straight in for service. We are not regular customers of theirs, nor do we drive a BMW. But we were treated like family, we were in and out ...
Very clean and comfortable waiting area. Service technician explained everything in easy to understand terms. Service is always performed quickly and correctly. Car washes are included with service. My car feels like it’s still new, 3 years later.
What an easy experience! I had an appointment and loaner car reserved. Upon arrival I was checked in for my appointment, was given helpful recommendations and I didn’t feel like my time was wasted. At some service centers they try to upsell unnecessary packages etc, not the case here. Sam was my advisor and was very helpful answering any questions I had. He was very professional as it seems the standard of the reps I interacted with there. To be honest even the waiting room was spacious and nicely attended. Overall a very pleasant experience from all staff.
I was very impress of the seller and the banker(loan officer) they were very nice and professional. Not pushy and they were available for any questions I had. Thank so much.
Matthew Baier does a great job! He's been really accommodating. Super job to him and the technician.
Best service; hands down! The lounge was clean and relaxing. The cell phone charging port is an added bonus.
Professional Staff every time I service my vehicle. The attention to detail is impeccable. They make the dealership experience enjoyable.
Chuck Baker at Bmw of Columbia had the part ordered and scheduled the installation. They provided a loaner, installed the part and the pickup was super easy and fast. Totally no hassle by a group of first rate service professionals
I found everyone in the dealership to be courteous, helpful and knowledgeable. I was traveling from out of state and needed to have my car towed to the Columbia dealership. I wasn’t familiar with the area and my agent, Mark, was very understanding and supportive. I felt in capable hands while my car was being repaired.
Great professional service
Fast service, everyone is very helpful, friendly and nice. Had my car in/out in same day.
Absolute professionals! Took care of my recall and oil change super fast. Sam Jackson was great to work with, will definitely return for any service needs!
Efficient, competent, courteous staff! Mark was very attentive, and he updated me regularly while I waited for my car to be serviced.
Representative was very informative and courteous. I was kept informed of the process. Would recommend,
I was most satisfied with the services provided. The video of the service check is especially impressive. Too, I could complete work because of the work area provided.
Very professional and friendly staff.
Doug in the Service Department was very pleasant and knowledgeable. He kept me in the loop from start to finish regarding my vehicle. Excellent service!
It was my first visit at BMW of Columbia. I received a very warm welcome. Service Manager Andrea was excellent. She treated me with great respect. She was knowledgeable about my car and knew exactly what to be done. Than you - Vijay G
Where the dealing is easy and the driving is fun!
Very pleased with the service .everything expl,good recommendation. Car washed. Delivered on time. Good a a a a a a a a a a
I had everything explained to me and had a video of my car!! Very easy from check in to check out. Love the customer service!!
Great work as always, able to understand the needs of the customer and give the best options available. Brian is very friendly and professional got us in and out fast
Prompt and courteous as usual. I Love this place! Sam was helpful and kept me informed of progress. Waiting area was relaxing and stocked with drinks and snacks.
Great experience with BMW of Columbia! Our sales associate David M. did an awesome job! He was very knowledgeable about anything & everything BMW. My husband & I felt very comfortable with him.
Great and fast service. Thank you
Doug is a Great Service advisor he sent me a message with as son there was an update. Thank y’all again BMW of Columbia
Best and easiest buying experience ever. My client advisor, David M., made sure I got the car I wanted and didn't just want to sell me something off the lot. Everyone I dealt with is to notch, very customer oriented and attentive to my satisfaction.
Amazing! Everyone at BMW of Columbia is awesome! Special thanks to Bryce Clifton and Sam Reynolds! Very professional and knowledgeable!
Brian Kelly was awesome, courteous and very professional. Great service.
Had a blow-out and dealer got car in for the tire replacement the next day. Dealer also show me the wear on the other tire, which we also replaced. Nice job and completed in 2.5 hours with wash included.
After having a bad experience with Doug, Mat did great!!!
Clean, bright and very helpful people
Chuck was exemplary as the Customer service Rep . Jake sent the video showing and telling us what was wrong with vehicle. With that information we approved repairs and now my 328 drives well. Thank you BMW..
Great customer service experience at BMW of Columbia!
Great experience for my first time excellent customer service and fast service
Convenient, professional service, another positive experience at BMW of Columbia!
Very patient and friendly salesman, sales manager, parts department manager, business manager, and others. Never any pressure at all. I got a good deal on both the new car and in my trade-in.
Serious props to David McElveen and Jeremy Easterling for their professional and knowledgeable assistance in our recent purchase of a 2021 430i M Sport. We could not have been more pleased; a 10 out of 10.
Fast easy and affordable. Nice workers as well.
I had a very pleasant and seamless experience here!! My salesman was Scottie. He’s not a man of many words, but before you know it the process is done!!
They were great to work with. They found us the vehicle we wanted and had it brought in. Ed was our sales person. He was very helpful and fun to talk with. Brett the Sales Manager also checked in with us. We are very happy with our purchase and with the dealership.
Even though we live 100 miles from Columbia, we choose to buy from this dealer for their excellence in all areas of a great purchase experience. We started our relationship in 2018 with Jeremy in sales for my wife's new 440i and were so pleased with him that we went back to him to buy my new M8 this week. As an 80 year old car guy, I have dealt with dealers from coast to coast but have never found a better person or dealer to purchase from on any brand and I have had them all, from Bentley to Ferrari to ...
Great customer service and timely!
Really fast and great people and cost was more than reasonable
We had outstanding customer service, David was great in assisting us with our first BMW purchase! Everyone was friendly and very helpful in our buying experience. We drove from out of town and are very glad we did, it was worth the drive. Thanks to everyone at BMW of Columbia!
Friendly dealership great product they are there to satisfy your needs
By far the best customer service I’ve had in buying a car! Brad Davis and Dusty Drewing were top notch. I’m excited for future business with them.
Purchased my 2nd BMW last week. Awesome customer service. Thank you “Zeke” for providing great service. BMW truly takes care of the customer ❤️💨💨
Good service quick response time
Best customer service I have ever received. Wonderful and polite staff. Thank you Doug “Beard” for providing excellent customer service. My BMW will always be serviced here.
They did a wonderful job. As a new customer, I felt like it was the service unit associated with my most recent community. Nice touch using video to demonstrate work. Organized and implemented ride to my office and timely pick up. True professionals!
Exceptional service for past 6 years and have NEVER felt taken advantage of. Doug Shoup is my service rep. I would recommend him to anyone.
As always, BMW has the best service department! I can’t say enough about their awesome service!
Excellent service as usual.
A very pleasant experience! Clean, courteous and work was done in a timely matter. My BMW and I moved to Columbia area recently and I will back. Thanks👍
Charles ‘Chuck’ Baker has been my BMW advisor for the last few years and I highly recommend him as an advisor as well as the dealership itself. They were able to accommodate me and everything I needed for servicing my vehicle all while making my wait time pleasant. One feature that I love is that they videoed the inspection and texted it to me. Something small but extremely personal to ensure I felt secure in the service that they provide!
Excellent customer service!
Thank you Brian for being very helpful and honest. Timing on fixing my BMW was fast and great work! I would recommend you to others definitely
Although expensive, repairs are quickly diagnosed and fixed.
The Service Department has excellent service. Before you can get out of your car there is a service staff to greet you. My Service Advisor goes upon a beyond assisting me. Thank you Matthew B.
The best BMW dealer i have been too in a long time, great service , very professional and also extremely thoughtful of the customer! Highly recommended , if possible speak to Doug Shoup and for tech ask for Angelo to work on your car ! Best tech they have .
I would highly recommend Donovan at BMW of Columbia when looking for a new car! Donovan was patient will I picked out the perfect SUV! Donovan has a wealth of knowledge to share. Go see him you will not be disappointed!
Great service! They kept you informed and was honest about the servicing. As always you can’t go wrong with the complimentary car wash!
Excellent service. Help customers with any needs.
Prompt courteous service. Expedited repair since I wanted to wait. Waiting area away from traffic.
Great customer service, great work
Did a excellent job repairing my car. The battery exploded causing a good bit of damage under the trunk.
Derek Estes assisted in making the process for smoothly. I highly recommend the dealership.
This is a very nice dealership, and everyone was very helpful. Derek was wonderful to work with and showed us everything we wanted to drive.
VERY GOOD ENVIRONMENT SERVICE WAS GOOD GO CHECK THEM OUT
I highly recommend Brad Davis! My husband and I have had the pleasure to work with Brad in purchasing numerous vehicles.. Great experience.. knowledgeable and all around great guy to work with!!
Brad Davis sold me my car and he knew the perfect car for me! He listened to all of my requests and found a car to fit the description. I definitely recommend. Funny guy. Polite. Great listener. Knows his stuff. He helps me with service department questions too, and gets me where I need to be to know what I need to know.
Brad Davis gets a 5 Star review from me as a past customer. Excellent service and experience. Thanks Brad
Brad Davis was great to work with! 🌟🌟🌟🌟🌟 Salesman
Tonight was our second time purchasing a vehicle through BMW of Columbia. We HIGHLY recommend working with Josh Reichline; he always gets us the price we want and he works to meet every need we have from price to payment to interest rates! Adam and Brad are also amazing to work with in the accounting department. We have never felt played, ripped off, or like we had to settle in this establishment. 10/10 highly recommend this establishment
Doug, my service advisor, was excellent and very helpful!
The service was great and will take my car back if I need it repair.
Great place to get your car fixed, especially if you just robbed a bank 🙂
Doug was great. Waiting area was comfortable.
Excellent service very professional. Waiting area was well laid out an comfortable. Work on my 428 I was fairly quick yet detailed.
Polite staff. Nice waiting area
I now have my second BMW five series and both the sales and service department at BMW of Columbia have been wonderful. Thank you Matt in service for always taking the best care of your customers.
Awesome service every time! The workers are always friendly and helpful. I love that the mechanics keep you informed about what they are doing to your vehicle during any type of service.
Matthew was great. He came and discussed with me the issues I was having and got the problems solved. Had to get back to work so he also got me a Lyft so I wouldn’t have to wait.
Took fairly long to get checked in, but once that was done the service was completed in the time frame promised and the quality was good
Highly recommend! Service advisor Matt was great. He kept me updated consistently and made sure everything was done. He went above and beyond, like always!
Outstanding customer service, David McElveen was great. He was extremely professional and provided all the information I needed when I purchase my vehicle. The entire staff was top notch which should be expected from any top of the line car dealerships.I have purchased 3 previous BMW’s and this was the best experience I’ve encountered. Thanks BMW of Columbia!
The staff were very friendly and helpful.
Stellar service department! Full disclosure with video documentation of the issues I requested be addressed. Extremely clean & organized waiting & bathroom areas. Very professional & courteous staff.
I am a happy customer. I always ask for Charles as my advisor for all my vehicles. Charles is responsive and keeps me abreast of everything going on with my car. I like servicing my car at this location because I can trust my Advisor.
Another great sales experience at BMW of Columbia! Great to deal with and they are equally as great after the sale! Thanks again!!
Awesome service and customer service! In and out and much more reasonable than I expected! Thank you again
Fast and courteous service
Great service department! Work done quickly and they kept me informed through the entire process.
