Customer Testimonials
This dealership goes above and beyond for customers. I drive 100 miles just for them to do my maintenance.
None of my questions went unanswered. Mr. Tommy kept me updated with what was going on with my vehicle step by step as it was happening. Great service!
Mark, the Service Manager has always taken excellent care of my needs. The service I received was very thorough and helpful.
I am grateful for Client Advisor Gary Harman, with the service he provided to me and my daughter yesterday as I purchased my 2017 BMW. Thank you Gary and others at BMW of Columbia for your patience and service.
As with most people buying a car is not an experience I look forward to . My contact person , Eric P. was super nice and went out of his way to help set me up with the exact car I wanted and was very helpful with coming up with an acceptable purchase price. Bryce in the finance office was also very helpful in choosing the after sale products such as extended warranties , maintenance and financing . I still can’t say I enjoy the car buying process but when I’m in the market for another purchase I will absolutely buy from ...
Great experience. Ro was a great salesman. Very knowledgeable and helpful.
Yelson Maradiaga was very helpful and he always make the best advice for his customers. The dealer should have more loaner on the lot.
Easy check in. Everything was explained before any work was done. Nice friendly and professional
Amazing dealership always a good experience Big thank you to Demetris for helping schedule and working with me on pricing
Great experience. 2nd car bought here, will buy more from this bmw center. See, Gary Harman, the best salesman ever, really cares.
EXCELLENT SERVICE!!!!! They are very knowledgeable, welcoming and not to mention fast! It’s refreshing
Went in for a service today and came across an issue which may have been connected to a quality issue with the prior service at this location. I addressed my concern with the service manager and he resolved the dispute amicably and fairly. Great job, and way to treat a customer who has been loyal to BMW for more than a decade with 4 BMWs in the garage. Highly recommend this place.
The service manger was beyond great, he worked with me to make sure my service was completed and worked with me on the prices as well. I highly recommend BMW of Columbia. I purchased my vehicle through them and have been taken care of from beginning to end.
Most helpful and quick to respond and then kept me updated
Top tier service. Enough said.
Had a strange problem with my X2 and BMW sorted it out. Thanks for the professional service.
Great service and my service provider Charles kept me informed every step of the way.
Genuine, efficient, customer first, seemingly no xx Great unique products. Great service department and people
Fast, cheap, and great are 3 words that never go together. This place makes gives the acceptable combination.
The service manager did an excellent job of helping me. He did all that he could do to fix my problem. His efforts have improved my opinions of this dealership.
Absolutely please with service. Staff was professional, informative and cordial. I will be refering and visiting only this location! Special thanks to Mrs. Kathy Tart , Mr. Yelson and Tommie!
If you are looking for a flawless car buying experience, this is the place. If you’re looking for that special salesman that goes above and beyond with no pressure, ask for Gary Harman. He’s the best!
They did a great job and even replaced my back wind shield wiper for me.
Awesome service. Pavel was very friendly and helpful. BMW of Columbia was able to get me a great deal as well.
My service associate Chuck was extremely helpful and accommodating. He certainly helped me get the most for my money.
My service man Tony was helpful and very nice and made sure that the service was well done
Excellent service. I called the service department late on Saturday after I'd picked up a tire puncture. They had the tire in stock and a technician stayed back to fit it. Excellent.
Mr Middleton in the service department was very professional and kept me informed about what was going on with my vehicle while being service. The service manager was also professional,he came over introduce himself and actually started the process while Mr Middleton was finishing up with another customer. Which is a rare for service managers. I happened to see Zack while there and he took time out of his busy day to answer a question or 2 for me. Hands down they were professional, knowledgeable and friendly while giving great customer service.
Great overall service experience! They really prioritize customer satisfaction and ensure quality service is performed on the vehicles. Highly recommend
I received great customer service, communication, and handled my problem with care. Thank you, Tommy.
Great professional atmosphere . They are focus on getting their customers satisfied and on their way.
Top level service. Got me an Uber shuttle back to my job.
Jimmy Hewitt was excellent to work with and made my first BMW buying experience very enjoyable! Hand’s down the best dealership I’ve been to - friendly staff, a great price, and transparent! Well worth the drive from Charlotte, NC to purchase my X3 from BMW of Columbia! Thank you all!
Quick, courteous, thorough, and overall just a pleasant experience. I thought high end dealerships were snooty, but I did not get that impression here.
Mr. Baker is always so helpful. Thank him so much for always being so kind.
BMW of Columbia five stars all around. I was treated very good And everyone at the dealership were awesome.
Michael was very professional. Attention to detail and very happy with the service. Good job!
This was the absolute best car buying experience I’ve ever had! Our salesman, Donte’ Lerma, was excellent! He was extremely knowledgeable and not pushy at all. Thanks for the fantastic customer service!
Highly recommend this dealership! They were very attentive and were sure I knew what was going on as they upgraded my car. Cannot recommend them enough!
Best dealership ever! Service department is amazing….we also just purchased our 3rd vehicle from here! Go see David McElveen…..he’s the best!
Nice waiting area though very close to showroom so I’m tempted. They keep you informed of the service, give you options on recommendations and clean the car afterwards. Some service reps have been there a long time, and other go in and out, but they are all good and look out for you.
They were friendly and fast, even offered assistance after if it wasn't fixed properly the first time.
Michael in the service department was fantastic
Everything was great! From the service department greeting me when I got there down to the video the tech sent explaining everything. Tommieo was great at explaining everything as well! I will definitely be bring my car back for service there.
Gary Harman was great…..know his job and gave me the best deal for my budget.
Customer service is first class. Big kudos to Michael Pushia for being so attentive to my issues.
We have received exceptional service from TommieO Middleton each time we visited BMW of Columbia service center. He is always quick to respond to our issues with the utmost care and concern. Tommieo also explains every detail of the work to be done and any answers our questions fully. He is a top notch professional and we wouldn’t want any other technician. We have dealt with many and a few of them don’t come close to Tommieo’s customer service standards and quality of service he provides. BMW of Columbia is a much better place with Tommieo Middleton.
Excellent customer service!
Sure it took two months to get my car a new battery from Germany, but what the heck, they put me into a brand new X3 with about 500 miles on it. I put 3000 miles on it and drove from the Carolinas to Florida no questions asked. And gave me 50% off my alignment. So, they will remain #1 at the top of my list. I would recommend them to family and friends.
Daniel did a great job explaining me what is needed. He is a very polite, knowledgable and intelligent service adviser.
From sales to service it’s a great dealership. Friendly and professional
The people were nice. Needed an oil change and took longer than what I was told.
I brought my X7 M50i
Katelyn was wonderful! Very kind and knowledgeable, she made me feel comfortable and taken care of!
Great customer service. Katelyn was wonderful and got my issues resolved
I recently helped a great friend Purchase a BMW from this Dealership! Mike was my sales consultant! He was a Professional from start to finish!! I live in Oklahoma But it felt like the Dealership was across town!! To say the least I would Highly Recommend contacting Mike for a great buying experience!!
Absolute best car buying experience I have ever been involved with.. Morgan & Jeremy made the process easy and enjoyable!
Check charging system
Preston was great to work with. Handled everything professionally and was knowledgeable about the product.
A good experience
Just finished buying a used car from BMW of Columbia and the experience was great! Morgan listened to all our needs and did a fantastic job throughout the entire process! It was great and our family is extremely happy with not only our purchase, but with the experience!
Bought a vehicle yesterday from here and was impressed with the professionalism and friendliness of every staff member. I worked with Gary in sales and he was fantastic, I had not bought a car in a long time so was a bit nervous about the process. However, he put me at ease and I did not feel pressured or anxious at all. He was upfront about each step and followed through with all the details keeping me updated, very personable. I would definitely recommend this dealership-ask for Gary!
Tommi and all the staff were pleasant and helpful. Everything was fully explained and they were transparent on costs
For sales I like the dealership, but an oil change should not take 3 hours. Add the lack of communication as well, or updates.
Picked up a 2024 Mercedes GLS 450. We live in Charlotte,NC. All paper work done online. We had a very fluid, great experience from start to finish. We had a trade, got we wanted. Our sales person Mike was awesome, finance Manger was easy to work with. We found them to be friendly, transparent and helpful. We will definitely do business with them again.
Gary Harman was totally awesome and very helpful. I would recommend all my friends to Andy for his professionalism and knowledgeable about the products. He is a true asset to BMW Columbia.
Brett Bostic and Scotty Bibbs were great in helping me correct a mistake I made on options on a new x3.
Gave me updates on what was going on with the vehicles. Service advisor was good and did what was asked
Very professional, good service advisors, work on car is always well done and car is always clean when delivered
As always, my Service Advisor provided me with another outstanding visit to BMW of Columbia.
My service advisor, Tony, is the best! Great customer service which gives confidence of the quality and care!
Very friendly and courteous treatment. Very clear about the car's mechanical issues. Highly recommend this place!!
Mr. Austin, in the service department was very knowledgeable and helpful. He made me as a customer feel like he cared about his customer.
Professional and affordable. Highly recommended BMW of Columbia service department is the best in the south.
First off I would like to acknowledge Gary Harman for his professional and polite approach to dealing with people, he also noticed a few issues with the pre-owned vehicle I was looking at and had them resolved, with the support of Brett (I can't remember his last name). I knew what vehicle I wanted when I went there, and drove two hours to get it, unfortunately I had to go twice lol, but I won't hold that against them. Every dealership has the sales aspect and approach to them, but some are a little more manipulative than others, ...
Service advisor Brett has been available for my questions since I purchased my X3. This week my car would not crank as the battery had died. Brett gave me the phone number to call for road side assistance to have my vehicle towed. Tony who works in the service department kept me up to date o with what was going on. Tony’s communication was by far the best! He advised when I could pick up my car. Once I arrived at Tony’s station to pick up my car, he went over everything with me and i had my ...
I recently bought a car here and I’m in love. Staff were amazing, Jeremy and Gary especially. Had an A/C problem on the way home with it and they still fixed it right away - without warranty. I’d say they are very reputable. Will recommend to others.
I was very pleased with the level of exceptional service I received at BMW of Columbia. Mr. Tony was very kind and courteous.
Great dealership. Very nice facilities and great people. I enjoyed working with everyone and highly recommend
Demetrius stayed on top of my vehicle repairs and even the warranty company with issues
We had an excellent experience with BMW of Columbia. We specifically appreciated the professionalism of Morgan during the leasing process. She was knowledgeable, patient, and organized. This made for a smooth and stress free process.
My experience was absolutely perfect. I was informed and I was very pleased with the results.
Excellent service. Salesperson Morgan Laney went above and beyond to get us the BMW we wanted.
Mr. Hernandez (Lionel) was extremely friendly and helpful. I went in for annual services, and they noticed that my thermostat was faulty. Luckily, it was still under warranty and everything was completed rather quickly. Excellent service.
My recent experience at BMW of Columbia were outstanding. Mr. Charles Baker showed genuine concern for me and my car needs. He cares about others, is truthful, sincere and trustworthy. He kept me informed of all details and delays for serving my car. He is courteous and very dependable. Mr. Baker always has a positive attitude. He will go the extra mile to get the job done right the first time.
I took my X-1M-35 for its first maintenance call. I was welcomed upon arrival and shown where to meet the service technician. The “key” was scanned, paperwork was prepared and I was shown the waiting room. Within an hour and a half the vehicle was finished, I signed the ‘no-cost’ form and was on my way home. Cheers to the BMW Columbia Service department.
They kept my car overnight for an oil change. They should’ve given me a loaner
Charles was very pleasant and the service was performed on time and I was impressed
