Customer Testimonials
Service department staff was excellent and had my car in and out as promised. Thank you, Saint.
Service from the service department was prompt at serving my vehicle and the individual I dealt with gave me amazing customer service.
The people are friendly and we've bought 3 vehicles from them. They dont take long to check your car out and service them.
My service experience was pleasant, informative and expedient. Matthew kept me apprised of the service progress and provided accurate completion time.
The most professional BMW dealership I’ve worked with in 40 years of BMW ownership. They go the extra mile for their customers.
Demetrius and Saint were very helpful. Quick turnaround. Ease of getting appointment whe needed. Thank you
I actually enjoyed my experience today. Jain was friendly and attentive. He didn’t pressure me to do any immediate maintenance. He took the time to touch on the importance of each thing needed. I will definitely look for him when it comes to future services.
This dealership is exemplary in every way. The entire purchase experience was seamless and pleasant, from sales to service to finance to parts.
Thank you Stanley for your outstanding customer service! You are most certainly a knowledgeable, articulate and welcoming advisor. You made it stress-free on our first service visit. We appreciate you and look forward to working with you on future visits to BMW ColumbiaSC. The Moye Family
Only needed a quick thing done, but Geoff was great and job was done in less than 30 minutes.
Great service dept. Very highly recommended . Geoff was great making things as easy as possible.
Stanley was very professional and courteous. He was also very prompt in resolving my concerns.
Troy was great and definitely the best service advisor I have had at this dealership. Hope he stays.
Facility is very clean and customer friendly. My accommodations were also met. My vehicle was also cleaned.
The service advisor I worked with was professional and easy to work with. This service appointment was the quickest I’ve ever experienced at this dealership.
Troy at Columbia BMW KILLIAN ROAD provided excellent customer service! He was extremely helpful, professional, and attentive to all my needs and concerns regarding my vehicle. I had to be at work, and he went above and beyond to ensure my vehicle was serviced in a timely manner so I could make it to work on time. I truly appreciate his dedication, communication, and outstanding customer service. He made the entire experience smooth and stress-free. Thank you, Choice, for your exceptional service!
Great experience! Actually purchased it online in a different state and had it delivered. Morgan did a great job!
Great dealership who is willing to listen and perform the necessary work to get things correct.
Juan was truly amazing, attentive, kind, dealt with my million of questions and went above and beyond.
This dealership is clean, efficient and very hospitable! My advisor Demetris is heaven sent! Thanks
Our service tech was great and very accommodating. Highly recommend BMW of Columbia. We were traveling on vacation and they got us in quickly and out quickly so we could be on the road.
Excellent disposition and attention from service advisor, friendly and professional. Car was ready in reasonable time.
I went to the bmw dealership on killian road not two notch, so this rating is for the one I actually went to.
Courteous and accommodating, clear explanation of what's going on with the progress of the service being preformed.
Troy Roberts and the Service Dept. at BMW in Columbia, SC are awesome! Great service and attention to the needs of my X1. Highly recommend their team for your BMW needs.
The service advisor has made sure my vehicle is properly serviced and the items that needed addressed was correct
Have had a relatively positive experience with this dealership over the past couple of years and if asked would recommend
They adhered to their original quote and kept us up to date and we’re happy with their performance.
Got it in quick. Diagnoses relatively quick. Repairs were done on time at price agreed upon. Great communication on when car would be ready for pickup.
It’s one thing to buy a car you are thrilled about at a dealer you like. It is even better to have your new car serviced by experts where you feel that you, as the customer, are important. BMW of Columbia delivers on all of it, surpassing on Service. Most of all, the expert service advisors are absolutely top notch, giving their customers what they need. If you are lucky enough to have Saint as your service advisor, you will in great hands.
With all the construction going on at Scout Motors my Chocalate Drop (428I) hit a pot hole in the road. Minutes later tire blew out without notice. We got towed to the nearest shop which was BMW of Columbia. With there busy schedule they got us right in with white glove service to repair our baby and got us back on the road. Troy Roberts you are the best and we appreciate your excellent care in taking care of our sick baby ( yes I'm talking about my car. Lol), you are appreciated. Shout out to your service team as ... Read More DealerRater - Oct 9, 2026
Jodylyn in the service deprtment was professional and provided excellent service. I was pleased! Thanks
Great service from when I arrived through the process of determining what the problem with the left rear turn signal was, the text with the tech showing what the problem was and what was required to fix it. Great communication with the service writer Stanley who took me back in the shop to show me what had caused the problem and to have the tech show and explain to me about what was needed to fix the problem. Appreciate Stanley .ordering an Uber to get me home because they had to order a part from their DC that they did ... Read More DealerRater - Oct 8, 2026
The Service Department at BMW of Columbia is “Customer Service Excellence - In Motion!” Thank you!
Troy was exceptional. My service technician also did a fantastic job sending me a video clip of needed maintenance items. The facility was spacious and staff was polite and friendly in its entirety. Thank you. You all are a breath of fresh air…
Easy to get an appointment that fits your schedule, does a good job, excellent complimentary car wash
My service advisor, Jodyann Tyrel, was fabulous. She not only was responsible for my service visit but she helped me with several of my questions about the operation of my X5. She was very knowledgeable and efficient and kept me updated on what was going on with my car.
I have always received excellent, personal service from BMW of Columbia. On the most recent visit, Saint Hadwin went out of his way to make sure that everything was repaired professionally and thoroughly. He took the time to review every work order and to insure that everything was in working order before I picked up the car. Saint always has the interest of the customer in mind and is honest and timely in his communications.
Excellent customer service, service representative very knowledgeable, polite, helpful, respectful and he is a professional.I would like to thank him for his service.
Appreciate the customer service, the ability to work with high-speed WiFi while I wait for my car. Great to work with Troy in the service department.
Provided a quick and efficient engine oil change with added inspection video. Very satisfied with service received.
Awesome service, it was better than my normal dealership. I was in and out the store within the hour.
Planned trip to Florida this coming Tuesday notice Sunday morning my BMW 750 want start I contacted BMW dealership on Monday my service representative Saint Hadwin, replace my battery great price got me in and out less than 2 hours. Outstanding, Awesome service Columbia BMW dealership you the Best… on my way to Florida…Thank you
I appreciate the service specials and free car wash. Folks are helpful. It’s does get busy so it may take a while but the free coffee, snacks and tv in the waiting room allows you to pass the time.
Mike in sales, Bryce in finance, Brett in management and Sebastian in service are the best! They are always kind, knowledgeable and helpful in any and every way. They are the best!!
Have been visiting them for last 13 years and have good experience with them over the last decade.
Beautiful showroom, excellent and knowledgeable salesmen who give more info than sales pitches. Service department is outstanding! They kept me informed of progress, any problems they found, and technicians have always done excellent work.
Outstanding service, aweson customer service and clean my vehicle in and out re set and made me feel special
Charles Baker of BMW Columbia always makes my service easy! He is a great rep!
Great service for me today. Thins went very smoothly while I read my Sunday School lesson.
The service was great. They were very transparent throughout the process and made it very easy.
This dealership goes above and beyond in making customers feel valued! The sales and the service department are very welcoming!
BMW of Columbia always meets expectations! The customer service is second to none. Recommend them highly!
They took very good care of me and my vehicle and did as promised. I will be back for service.
Made the process smooth and stress free. Thanks to Bryce Arney for all your help. Highly recommend this dealership and working with Bryce.
I purchased my X3 and I also get all of my service done at this dealership. I always get the best service. My service advisor is Matt Maxwell who always goes above and beyond when taking care of my vehicle. He is courteous, polite, knowledgeable, and friendly EVERYTIME! I am looking to purchase another car soon and will definitely be buying from here! Thanks Matt!!
The service advisors, service manager and technicians. All treat me with the utmost respect when I bring my car in for service. I’m constantly amazed at the treatment I get with with each visit.
Brantley was very tentative to getting my headlight fixed before the rain since it was cracked
The ppl really take care of you care about you. Every time I service my car it comes out perfect
The dealership personal are very courteous and act in a professional and respectful manner. They had to order parts and keep my car a few days for repairs and lent a loaner.
BMW Columbia provided outstanding service.The buying and delivery process was terrific. I’d highly recommend this dealer…first class all the way.
I had a wonderful experience with Mike. The process was seamless, and I was impressed by the overall service.
Absolutely great experience like always, this time my advisor was Jodyann Tyrell, I bought tires from another place, but they were not able to do alignment, I called BMW I spoke to Jodyann, and she told me I can come to the dealership whenever I want, which I did and she was there waiting for me. The service was fast and of course the service department did excellent job. Thank you Jodyann Tyrell, you did excellent job. I’m definitely coming back to this dealership.. Katerina O
Excellent service. The car was ready on time and delivered to my house. Thank you Brantley
I had a great experience with Matthew Maxwell at BMW Columbia. I appreciate the fast service and great customer service.
My service appointment is always good and my service advisor is great! I’m always pleased
Service Advisor, Saint Hadwin, was most helpful. When a routine wheel alignment resulted in discovery of a part replacement requirement, he worked closely w6me to minimize repair costs.
When talking my car to BMW, I use the same Service Advisor, Charles Baker, because he is knowledgeable and helpful.
They are an awesome team of service technicians. The whole BMW killian team is exceptional.
I had the pleasure of having Saint as my advisor and he was professional and helpful with my services
BMW provides an exceptional dealership experience. The staff is professional, attentive, knowledgeable, and truly goes above and beyond to make sure every customer feels valued and taken care of. The level of service is exactly what you would expect from a luxury brand.
The customer waiting area was both clean and spacious which made my wait most pleasant and very comfortable!
I visited Columbia SC BMW dealer for a slow leak in my back tire. Sebastian ordered the tire and replaced it on the next day, while noticing that the engine oil was due for changing. I was back on the road to get home safely in Jacksonville FL the same Friday afternoon. Great service and agents!
BMW of Columbia does a great job with finding me what I wanted.. and with no pressure!
I had a great experience with BMW of Columbia. I live in the Charleston area and ordered my car through Columbia as they were available to offer me the best price. When the car came in the sales lady, Morgan, delivered the car to my home. She was very helpful and explaining everything to me and took the time to make sure I totally understand the new technology. This is the second car that I have purchased through BMW of Columbia. I would highly recommend them to other people
When I bought a used Jeep Wrangler Rubicon from BMW of Columbia their customer support was first class! When I purchased the car I was offered 3 years of oil changes for a very reasonable price. I just had the first oil change done on the Jeep and was thoroughly pleased with the excellent service! I highly recommend BMW of Columbia for their sales and service!
I cannot say enough about the superb service staff at BMW of Columbia. Edwin, Mark, Katherine, Sebastian and Rebecca are absolutely amazing. They are the epitome of excellent customer service every time I bring my vehicle in for service. They make service appointments easy.
Great customer service! Jodyann was an excellent advisor. They took great care of my baby and I'm so appreciative!
This was an exceptionally pleasant experience. Jodyann is an outstanding service representative who went above and beyond to make sure we taken care of.
AAA picked up our care from our driveway on Sunday dropped it off at the dealer. I call at 8: AM Monday morning to check on the status, Judy answered and ran with the ball from there ( I was working fro Nee York so, all this took place by Phone. The car was ready to be picked up by 2:00 PM (6 Hours later after a battery replacement and other services.
We need more Jody's ... she is an ... Read More DealerRater - Aug 4, 2026
David was very helpful and accommodating during this process this week. I appreciate him and Bryce working with me to finish up in a timely manner.
Saint is an awesome service advisor and John is the best BMW technician in South Carolina. He is the only one I trust with my M8.
From the many years of being a customer, I have received only the best results from all departments. Kudos
Very helpful and was able to get me back on the road quickly, customer service was excellent.
Geoffrey Benedetto my service advisor was a pleasure to work with. He was very helpful in answering all of my questions and his follow up communication skills were outstanding!
Demetrius was pivotal with excellent service in advising me of what my car needed and keeping me updated at every step. Catherine got me in the right loaner vehicle while my car was being serviced. She is so professional and efficient. These two are the main reason I keep coming back to BMW of Columbia!
The associates were extremely punctual and courteous, the team was knowledgeable and the dealership was spotless.
Had the oil changed today. They were efficient and had the car finished in a reasonable time even though I didn’t have an appointment. My service adviser wasn’t as personable as others that I’ve had when I’ve visited for service but other than that a great experience
Service was smoother than ever before. My rep was SUPER!, POLITE AND ACCOMMODATING. My on problem is that they performed brake service and now my brake fluid light is on. But im sure they will fix this. I was given a plethora of problems but was able to choose most important ones that fit my budget. Wish they weren't so expensive though.
I got a flat rear tire on my m2 that needed replacing during a roadtrip and fortunately I was able to get my car to bmw of columbia and they were extremely helpful. They sourced a new tire from a different dealership and had me back on the road same day. Everyone there was very accommodating and understanding of my situation, it truly felt like premium service.
Jeffery was a very informative service worker during my car repair. He was kind and patient in assisting with my vehicle
The dealership was clean and bright! The customer service was outstanding and very friendly and helpful!
This is the fifth vehicle I have leased from BMW Columbia and they still understand what excellent customer service means even in today’s terms. Everyone just seems to operate seamlessly in the varied areas from financial, vehicle protection, service techs, and Administration..thanks to David Elveen and Bryce Arney working together to get me in and out. Always a pleasure working with BMW Columbia’s Team.
Saint was my service provider and he was very helpful and friendly. I will ask for him next time.
Service dept was excellent! Very professional and was in and out in a little over an hour. Car was washed and ready to go.
Service department is outstanding. They took care of me promptly and courteously even though I am from out of town. They made the process easy and efficient. Thanks for the great work.
Over the years, I have had the pleasure of working with several team members, including General Manager SamReynolds, Parts Director Zach Cariens Service Advisors Manager Edwin Flores,and their outstanding Customer Advisors Service team, including Brantley Padget, Saint Hadwin, Demetrius Rebecca and Megan Quindon. Each of these individuals has gone above and beyond to ensure that my experiences with BMW are nothing short of phenomenal.
The customer service at this location is awful. I continue to bring my car here because it is convenient, and I like to ensure that I get the best parts on my car. At my last service, I brought my car in and had some minor things fixed. However, when I picked my car up, the engine light was on which was concerning because the engine light was not on when I brought the car in for service. Long story short I gave the car right back and it was discovered that a faulty spark plug was placed on my ... Read More Google - Feb 6, 2026
I recently had an outstanding experience at the BMW dealership on Killian Road. I was having some issues with my vehicle, and from start to finish, the entire team—Sam (General Manager), Ken (Shop Foreman), Mark (Assistant Manager), and Edwin (Service Manager)—demonstrated exceptional professionalism, respect, and genuine care for my automotive needs. I’ve been bringing my car to this dealership for nearly 10 years, and this visit truly reminded me why. I felt seen, heard, and valued as a customer. Thank you all for your continued commitment to top-tier service and for representing the BMW brand with excellence.
Happy ... Read More Google - Jul 22, 2025
I appreciate the excellent service that Yelson provided despite the circumstances. My parking brake got stuck so I drove to BMW of Columbia. They were crowded and on a Saturday before New Years eve. Staff had called out and Yelson squeezed me in to get me on my way. Very grateful.
