Customer Testimonials
Charles always provides excellent customer services and extremely informative.
Jess was amazing. She helped resolve an issue for me and was super prompt. She deserves an 11/10.
Great communication. Drove me home via Uber, since they didn’t have a loaner. Car service was completed same day, and they sent Uber back to get me. Chance answered all my questions and was very helpful.
Great customer service from Jess in the service department!
I stopped by the BMW dealership for a routine windshield wiper service, and it was quick and easy as expected. But what really stood out was the exceptional customer service I received from Jason in the service department. I asked about a car wash, and not only did he make sure my car was washed, but he also went above and beyond by having it vacuumed and truly taking care of everything. I left feeling valued and genuinely taken care of, more than I have in other visits. Shoutout to Jason for the outstanding service!
Charles was my tech person. He did an excellent job keeping me informed concerning the things I needed to ensure my vehicle was safe to operate. Thank you!
Seth was very helpful and engaging and kept me informed at all times. About my vehicle
Has a convenient location, with very courteous and professional service advisors and staff, I highly recommend.
Mr. Tommy thank you for assisting me with my car and getting it fixed, I appreciate the professionalism and keeping in touch with me through every step of the way so far the car’s been doing good thank you for also letting me know about the other things that need attention. I appreciate the follow ups and even making sure I had someone drop me off while the car was being worked on and picking me up when the car was ready truly a great experience thank you Lucy Riley Lexington, South Carolina.
Great experience love my car and my saleswoman Morgan 💕💕 I will definitely have to get a new car again.
Service consultant Demetrius was timely in keeping me updated on the situation with my service.
The staff at BMW Columbia was very respectful, accommodating and quick with my scheduled appointment on my X3.
Charles the Service Rep. provided top notch service. He was knowledgeable and polite and kept me informed of the service needed for my vehicle. I am a happy and satisfied customer.
I took my car in for oil change service last week. My car was there for five hours and they mistakenly serviced a different car instead of mine. Had to leave with my unserviced car. Was told I would get a call back, never did so I had to call twice to try to reschedule. I was told they would do a full service detail on my car to make up for the mistake. I dropped my car off this morning to be serviced again, they completed the service but did not do any of the detail work. Still had ...
Great service. Service attendant was nice, polite and very professional. I will be back soon for service.
Made an appt 3 weeks in advance for a service that was recommended at an earlier appointment. Showed up and parts for (known) service were not in stock. I had reserved a loaner car but this should have been an easy in/out in one day. Instead, it was a three day service. I’ll be looking elsewhere in the future as this is not the first (or third, fourth, fifth) snafu at this service center.
Visits to BMW are always personable, informative, and pleasant
Great customer service and nice waiting area.
Sebastian was so helpful and patient with me through the process. He is knowledgeable and approachable.
Great service, especially from Service Advisor Chance Street. He was friendly, thorough and professional, and took the time to keep me updated on the progress of the work on my car. The dealership is always spotless and well maintained.
Dealership is ok but not great. I have not noted anything special compared to other brand dealerships. My recent service visit for oil change was really good. Seth was excellent.
The personnel are helpful. I had some questions about new cars coming out. I also Needed a new battery in my Husband‘s key fob. Everyone was very friendly And tried to help in anyway they could.
Tommieo was a. Excellent service Rep, BMW is lucky to have him as part of the team! Sincerely, Renee Brown/Clifford Brown
I had a very good BMW experience at this dealership. Mr. Saint Hadwin was very pleasant and assisted me with whatever I needed.
Charles Baker at BMW Columbia is the best in the service department. Check him out.
Tommieo Middleton was very professional, courteous and got our services done in a timely matter. He made sure we were very content with everything that was being done to our vehicle. We appreciate Tommieo and all the BMW staff.
This dealership genuinely care about their customers. Their deals are great and the staff is amazing.
Mr Charles/Chuck was on point and on time during the entire process!!!
Great team. Demetrius is an amazing person and BMW representative. He continues to check on me as a customer and provides excellent service. He is well versed in BWM services and practices. I recommend him to all BMW owners I know.
I showed up for my appt a day early! 🙄. Seth greeted me with kindness and worked me in that day. He got me a round trip Uber at no charge to me. He bent over backwards to accommodate my needs. I received a text that my car was ready only about 3hrs later! My Uber came on time and, brought me back to pick up my car. Seth was at lunch so, Rebecca helped me. She was also kind and accommodating. Absolutely, thee best customer service at BMW of Columbia!! I'd recommend them to everyone who wants to buy ...
Mr Middleton was very welcoming and helpful. He was very attentive to what I wanted done and explained everything very thorough. He also looked into and addressed some complaints that I had as well.
Demetrius Pearson was awesome with helping and explaining all the services!!! Great job Demetrius Pearson
I would to offer an extra 'thank you' to Saint at BMW of Columbia (SC) in assisting me with a dilemma concerning wheel locks. He overheard my conversation with a customer support specialist, and personally offered to help resolve the emergency (nail puncture in run-flat) by physically taking the keys and took the vehicle to the shop - he swapped out the wheel locks with regular luggage nuts, and brought the vehicle around. He said there wasn't a need to wait 3-hours for a 15-minute emergency repair. He made my day. Saint, thank you! (Art P of Lexington SC)
Seth was great help! He got the car fixed up and on the road in no time. Thank you.
BMW of Columbia is an excellent dealer. Their vehicle service department does an excellent job ensuring customers’ needs are addressed. They go the extra mile to ensure all options are available to customers and provide great advice on which services and products we should consider.
I recently purchased a 2025 BMW X3 from BMW of Columbia, and I couldn’t be happier with the experience! Gary H. was our salesperson, and he was absolutely fantastic—thorough, patient, and truly knowledgeable. He made the entire process smooth and stress-free. The dealership itself is very nice and welcoming, and the level of service we received was top-notch. My husband also bought a 2025 BMW X2 the week prior and both of our experiences were excellent from start to finish. Highly recommend BMW of Columbia and especially Gary if you’re in the market for a new BMW!
BMW of Columbia’s service always exceeds our expectations. There is a BMW dealership in our home town, but we travel because honest, considerate service makes the difference! We are repeat customers and have become brand loyalists because of the incredible sales team and finance manager in Columbia, SC. Brett, Mike, Jeremy and Brett (technology) have been a joy to work with! Highly recommend!!
The advisor was pretty professional and courteous and they even got an Uber for me to go home and offered for an Uber to pickup my vehicle which was a first for me.
In for emergency service. Everyone that I was involved with was friendly, courteous and professional. BMW afforded me an Uber ride home after dropping off my car, because a loaner was not immediately available. I appreciate that service! I felt my service advisor could’ve been more communicative with me, but it wasn’t necessarily bad either. I was afforded a direct contact method to my service advisor, and I think that is the only way to conduct service business. This way, I don’t have to go through the whole phone system to reach a service advisor. But, There ...
This experience was great - much better than previous experiences with this dealership. Quick and easy
The service team I interacted with, were friendly, patient and professional. The service technician video of the status of my vehicle was informative.
The service department is poorly managed. Phone lines are not answered. Service has not been performed correctly on the first visit several times. Follow up for corrections is poor. The people are friendly, but the department is understaffed to adequate service for luxury cars when the goal should be high-quality service.
Dealer is #1 in customer service, going the extra mile to care for the customer.
Very attentive and professional. Quality work and fast turnaround. Completely satisfied and recommend this facility to all owners.
Tommie was great he addressed all my concerns regarding a noise I was hearing from my car and ensured the technician checked into the matter
Service advisor was 100% awesome, but my vehicle literally disappeared for over 30 minutes after it was done and ‘ready to go’. One of the lot workers had the vehicle, with no explanation. Happy with the service and price, but our 6-month old car going missing with no explanation was weird as heck.
Jess, our service writer did an excellent job assuring us that all was well with our vehicle. Kudos to Jess and the technician for taking great care of us. Thank you so much!
BMW Columbia has serviced both my cars, the quality of service I receive from the staff is amazing. Always polite, respectful, and courteous. My Service Advisor Tommie always ensures my vehicles services are handled and addresses any concerns I may have. Top Quality Customer Service.
My service Advisor Sebastian is Amazing, My experience with this service appointment was nice and easy.
Buying a car here and getting it serviced here has been the ultimate experience and owning a BMW. Saint is a wonderful service advisor.He explained everything that was about to happen, he followed up as it was happening, and he made sure that my vehicle was taken care of promptly and efficiently. I will definitely be back for any of my vehicle needs on my BMW.
Buying a car here and getting it serviced here has been the ultimate experience and owning a BMW. Saint is a wonderful service advisor.He explained everything that was about to happen, he followed up as it was happening, and he made sure that my vehicle was taken care of promptly and efficiently. I will definitely be back for any of my vehicle needs on my BMW.
The dealership provides excellent and superior service from purchase to the life of your vehicle.
This service department is simply superb. Specifically Mark, who always has gone above and beyond the call of duty for BMW customers. It is always a pleasure working with Mark and his team!
On time, thorough, professional, courteous, efficienct, communicative, follow through, effective, responsive, respectful, pleasant likable accommodating
The service at BMW is always exceptional! My service advisor, Saint, was fantastic—knowledgeable, attentive, and made sure everything ran smoothly. Zach was also incredibly helpful and went above and beyond to ensure I received the assistance I needed. He was kind, patient, and truly listened to my concerns about my vehicle. Lastly, Katherine made my loaner experience outstanding. She was warm, friendly, and extremely personable, making the entire process seamless and enjoyable. I truly appreciate the outstanding customer service from the entire team!
Facility clean and staff warm and welcoming! Service was done in a reasonable time frame.
Had a great experience at BMW of Cola. Took the car in for a recall and had some service work done. Quick and professional service!
The entire service team was awesome! Didn't feel at all like your typical "stealer-ship". Just genuine customer service! And Seth, my service advisor, was top notch! This was my first time having my BMW serviced and they've definitely earned a forever customer. Even with a 45min+ commute from Rock Hill, SC.
The entire service team was awesome! Didn't feel at all like your typical "stealer-ship". Just genuine customer service! And Seth, my service advisor, was top notch! This was my first time having my BMW serviced and they've definitely earned a forever customer. Even with a 45min+ commute from Rock Hill, SC.
Pavel is the best
Great service. Friendly and supportive.
Chris is a great salesman that answered any questions me or my husband had. Chris made this buying process a smooth one with ease. Great job Chris.
Great Job and an Easy Transaction. Salesman was Great and loving the Car.Will be a Customer for Life.
My first time seeing Chance has BMW representative he was very informative and kind and gave me all the information that I needed about my car. I think he was more than fair with All that I needed and not what I did not need. I will be back and hopefully he will be the one that I see again thank you so much for the kind and generous service that I received on today.
Great advisor and throughly explained all that was needed to complete my service
I used the payment plan to pay for services,that was offered to me,and explained that I could but it didn't happen in that manor
Saint is awesome. He is very knowledgeable and friendly. It was my first time bringing my BMW here and the overall experience was amazing from start to finish. Very professional establishment. I would recommend. ~Dee
Great team wasn’t to pushy had patience and had all the answers . Would definitely recommend this dealership
Customer care representative did s grat job taking care of my needs. She was knowledgeable about the vehicle.
Great customer service! Mr.Seth is very polite and professional. Awesome experience!
Love the communication and swiftness to solution they've provided. Demetris is a phenomenal advisor.
Tommie provided exceptional service from the moment I walked into the service area . He also made sure to call and kept me abreast of ever situation. Thank you Tommie
Great service department team. Everyone is pleasant, courteous and helpful. Work was done promptly and professionally.
The dealership is clean, well-organized, and staffed by very knowledgeable and courteous associates. I didn't mind the wait at all.
Service department is a busy, well run machine. They offer a wide variety of care, beyond the problem which brings you in. My SUV was ready before expected. I did not realize that changing a windshield rain sensor was so complex, but everything is complicated these days!
I felt like was at the airport!!!! I never felt more welcomed at a dealership!!! First time owning a LUXURY VEHICLE 🚗 🙏🏼🙏🏼🙏🏼👗🙏🏼
chance was so helpful and made sure everything went smoothly ! Everyone at the dealer was overly helpful and attentive.
The dealership and staff were very welcoming and accommodating. Chance took great care of us while our car was getting an oil change.
Great job. I was in and out relatively quickly and got the car washed as well.
Outstanding in every way. I’ve worked with David Aviles in the past, and sought him out again now that he’s with BMW of Columbia. Great guy, so easy to work with, the best price and service you could possibly ask for. Highly recommend dealing with David and BMW of Columbia.
I appreciate the fact that the different items that were scheduled to be completed during the visit were done rather promptly. Additionally, questions that I had regarding cost associated with the repairs were explained and additional information that I inquired regarding future service was also answered.
I got my car back in worse condition than before I took it to get it diagnosed and when I tried to inform the person that was handling my paperwork that the car is performing worse than it did before I took it to them, I was ignored and told that I should do the recommendations that was given because that's the reason the car is performing that way. Not to mention a couple of hoses were left off of my car when I received it back.
They were very professional and courteous. I got my car back on time like they said.
BMW of Columbia replaced the tires on my 430i Grande Coupe. Sam, Mark and Melissa did an excellent job resolving my issue when two of my tires didn’t arrive by the scheduled appointment. They provided excellent customer service and resolved the issue without inconvenience to me and did so in a timely manner. Thank you BMW of Columbia!!
