I visited Columbia SC BMW dealer for a slow leak in my back tire. Sebastian ordered the tire and replaced it on the next day, while noticing that the engine oil was due for changing. I was back on the road to get home safely in Jacksonville FL the same Friday afternoon. Great service and agents!
BMW of Columbia does a great job with finding me what I wanted.. and with no pressure!
I had a great experience with BMW of Columbia. I live in the Charleston area and ordered my car through Columbia as they were available to offer me the best price. When the car came in the sales lady, Morgan, delivered the car to my home. She was very helpful and explaining everything to me and took the time to make sure I totally understand the new technology. This is the second car that I have purchased through BMW of Columbia. I would highly recommend them to other people
When I bought a used Jeep Wrangler Rubicon from BMW of Columbia their customer support was first class! When I purchased the car I was offered 3 years of oil changes for a very reasonable price. I just had the first oil change done on the Jeep and was thoroughly pleased with the excellent service! I highly recommend BMW of Columbia for their sales and service!
I cannot say enough about the superb service staff at BMW of Columbia. Edwin, Mark, Katherine, Sebastian and Rebecca are absolutely amazing. They are the epitome of excellent customer service every time I bring my vehicle in for service. They make service appointments easy.
Great customer service! Jodyann was an excellent advisor. They took great care of my baby and I'm so appreciative!
This was an exceptionally pleasant experience. Jodyann is an outstanding service representative who went above and beyond to make sure we taken care of.
AAA picked up our care from our driveway on Sunday dropped it off at the dealer. I call at 8: AM Monday morning to check on the status, Judy answered and ran with the ball from there ( I was working fro Nee York so, all this took place by Phone. The car was ready to be picked up by 2:00 PM (6 Hours later after a battery replacement and other services.
We need more Jody's ... she is an ... Read More Full review text opened.DealerRater - Aug 4, 2026
This was an exceptionally pleasant experience. Jodyann is an outstanding service representative who went above and beyond to make sure we taken care of.
AAA picked up our care from our driveway on Sunday dropped it off at the dealer. I call at 8: AM Monday morning to check on the status, Judy answered and ran with the ball from there ( I was working fro Nee York so, all this took place by Phone. The car was ready to be picked up by 2:00 PM (6 Hours later after a battery replacement and other services.
We need more Jody's ... she is an assett to your establishment and a pleasure to work with.
Kind Regards,
Errol Muir ( A Satisfied Customer)
David was very helpful and accommodating during this process this week. I appreciate him and Bryce working with me to finish up in a timely manner.
Saint is an awesome service advisor and John is the best BMW technician in South Carolina. He is the only one I trust with my M8.
From the many years of being a customer, I have received only the best results from all departments. Kudos
Very helpful and was able to get me back on the road quickly, customer service was excellent.
Geoffrey Benedetto my service advisor was a pleasure to work with. He was very helpful in answering all of my questions and his follow up communication skills were outstanding!
Demetrius was pivotal with excellent service in advising me of what my car needed and keeping me updated at every step. Catherine got me in the right loaner vehicle while my car was being serviced. She is so professional and efficient. These two are the main reason I keep coming back to BMW of Columbia!
The associates were extremely punctual and courteous, the team was knowledgeable and the dealership was spotless.
Had the oil changed today. They were efficient and had the car finished in a reasonable time even though I didn’t have an appointment. My service adviser wasn’t as personable as others that I’ve had when I’ve visited for service but other than that a great experience
Service was smoother than ever before. My rep was SUPER!, POLITE AND ACCOMMODATING. My on problem is that they performed brake service and now my brake fluid light is on. But im sure they will fix this. I was given a plethora of problems but was able to choose most important ones that fit my budget. Wish they weren't so expensive though.
I got a flat rear tire on my m2 that needed replacing during a roadtrip and fortunately I was able to get my car to bmw of columbia and they were extremely helpful. They sourced a new tire from a different dealership and had me back on the road same day. Everyone there was very accommodating and understanding of my situation, it truly felt like premium service.
Jeffery was a very informative service worker during my car repair. He was kind and patient in assisting with my vehicle
The dealership was clean and bright! The customer service was outstanding and very friendly and helpful!
This is the fifth vehicle I have leased from BMW Columbia and they still understand what excellent customer service means even in today’s terms. Everyone just seems to operate seamlessly in the varied areas from financial, vehicle protection, service techs, and Administration..thanks to David Elveen and Bryce Arney working together to get me in and out. Always a pleasure working with BMW Columbia’s Team.
Saint was my service provider and he was very helpful and friendly. I will ask for him next time.
Service dept was excellent! Very professional and was in and out in a little over an hour. Car was washed and ready to go.
Service department is outstanding. They took care of me promptly and courteously even though I am from out of town. They made the process easy and efficient. Thanks for the great work.
Came for the oil change and some noise my car was making. My advisor was Matthew Maxwell, and like always he did great job. He even brought me to the service where my car was so they will show me what was the problem.. The service was very fast all because Matthew did fantastic job. He is the reason I will go back to this dealership.
Customer friendly dealership with plenty of open space throughout. I appreciate being able to view the new and used cars while I wait on vehicle services.
Outstanding customer service from Brantley Pagett. He is very caring and extremely knowledgeable of his duties.
Troy was very helpful. He went out of his way to keep us informed. I spent 25 years in sales management and I would make him a #1 sales producer!
My wife and I purchased a beautiful BMW X3 from Brianna Pressley. She was very attentative and took time to explain all the features of this automobile. BMW of Columbia is very fortunate to have her on their staff. She is a professional and knows the BMW.
The customer service I received from Troy today was awesome. He was professional, pleasant and took the time to answer my questions. Troy also provided me the information I requested. Would like to keep Troy as my representative at BMW.
Mike and Jeremy are very responsive and patient. They worked with me to create an offer that was within my budget and I felt no pressure to purchase. They are both excelent representatives of your dealership.
Saint is a gem. His knowledge and customer service sets him a part. Don’t lose what he brings to your company. He was refreshing
I had an outstanding experience with the service department at BMW of Columbia. The entire team was incredibly efficient, knowledgeable, and professional. They took the time to explain everything clearly and kept me informed throughout the entire process. Their communication was excellent, and I always knew the status of my vehicle without having to ask.
It’s refreshing to work with a service department that truly values customer satisfaction and demonstrates such expertise and attention to detail. I appreciate how smoothly everything was handled and the exceptional level of care provided. I highly recommend BMW of Columbia’s service department ... Read More Full review text opened.DealerRater - Jun 18, 2026
I had an outstanding experience with the service department at BMW of Columbia. The entire team was incredibly efficient, knowledgeable, and professional. They took the time to explain everything clearly and kept me informed throughout the entire process. Their communication was excellent, and I always knew the status of my vehicle without having to ask.
It’s refreshing to work with a service department that truly values customer satisfaction and demonstrates such expertise and attention to detail. I appreciate how smoothly everything was handled and the exceptional level of care provided. I highly recommend BMW of Columbia’s service department to anyone looking for top-notch service and a team you can trust.
Thank you for making the experience so easy and stress-free!
Excellent customer service and high-level of care. My concerns are always taken seriously and addressed.
Excellent Service got service done in a reasonable time frame , also got a uber to drop me off while my car was being serviced . Friendly service advisor, also service managers very helpful .
Saint and Andy did an amazing job for me. They very quickly and precisely gave me accurate answers about my service.
I'm a little displeased with the service department. I had an issue with my 3rd row seat operating and took it in for service under original warranty.The computer was reset and it operated correctly for a few months before it started malfunctioning again. After several service trips, BMW has now started the seat frame is bent and two motors need to be repaired. ($6,700). BMW Corp is niow reviewing a claim I submitted. Needless to say I am not pleased and believe this should have been addressedon the first service visit!!!
Troy was so helpful in getting my car serviced. Thank you! Will definitely be back!
The service was very impressionable and every interaction was great. The process was smooth and they took care of me.
Saint, the service agent was helpful, friendly and professional. We dropped off the vehicle and was able to get a loaner in a timely manner so that our schedules were not interrupted. On a scale from 1-10, he received a 10+ because he called and explained everything before moving forward to complete repairs that were not discused previously.
Jody got me checked in and let me know about a recall that o did not know about! She then called me to let me know all was done and was ready! She was vey nice and helpful!
Sebastian in service was fantastic! I told him the issues I was having with my X7 M50i. He was straight to the point. Took care of transportation to and from, provided a detailed diagnostic report and I was in and out in no time! Thank you!
I was pleased with my experience! The only thing I can say is that they didn’t put the cap back on my left rear, driver’s side tire
Outstanding service department. Dropped off vehicle with a "must have back by" deadline and they delivered it well in advance.
Geoffrey, our advisor, got our service completed in the time that was estimated. The car was clean and Geoffrey even found my wife’s Stanley water container that was left in the lobby.
Morgan was excellent to work with. She was professional, thorough and respectful of my time.
Good inventory to choose from. Excellent service from dealer salesman, showing us the unique features of the car. Only wish the process of purchasing a new car could be handled in less than the 5+ hours we were there.
I purchased a BMW at a distance and had it shipped to BMW of Columbia for inspection and to perform any service or maintenance it may need. BMW of Columbia was very flexible with receiving my car and was honest and thorough when performing the service. I highly recommend BMW of Columbia and will be taking my BMW to them for my future service needs.
Sales team is great but service team seems understaffed as noted with delays in returning calls.
Excellent experience. Our Service Advisor (Brantley) and Technician (Jason) were outstanding, as well as good communicators. Highly recommend.
The employees where outstanding, service rendered was great. The experience was great. They was patient and courteous
Had an issue I needed the Service Department to address. Easy to make an appointment, solved the issue quickly, great communication the whole time.
My salesperson, Morgan Laney, did a great job of explanation and follow up during the entire buying process.
Took great care of me topping off my oil and getting me in and ou
Service advisor was courteous and knowledgeable. Kept me updated on the service call via text and email. Waiting area was convenient and comfortable. Complimentary coffee while I waited. Staff was great.
Service Advisor Saint Hadwin was Excelent . My rating is for the Dealer. I used BMW from 2008 to 2018. In Weston Florida. In Octuber 2024 purchased an X3 thinking I will get the same service I got in Florida. Waiting 2 or more hours during service is not what I expected. They have no Leaner for the customers,
Received customer in a timely manner manner. Associates were helpful .Completely answered all questions . Checked on customers periodically.
Great customer service and tries to satisfy all customers. Transportation was arranged for me by Demetrius Pearson to come and get my car. Awesome!!!
Great service. My service representative, Brantley, was professional and considerate of my needs as my car was being serviced. I highly recommend this dealership.
Noticed tire lost air. Picked up a screw in tire. Called service at 9:45am. By 11:45am, leaving dealership with new tire on BMWX5
Upon entering the garage doors at 7:45 am, I was warmly greeted by the attendant. The staff members were well-groomed and pleasant to interact with. It appears that everyone enjoys working collaboratively with their team members. All team members maintained a jovial demeanor and demonstrated excellent customer engagement.
My service consultant Jody provided great communication throughout the process, from the key handover at intake to the return at the end of service. She also provided insight regarding the new car warranty. The service tech sent over a video clip explaining the condition of my tires & there recommendation. Knowledgeable & courteous. Thanks!
Excellent service from beginning to end. Saint is a customer service professional.. can not speak highly enough of his professionalism and concern for customer and good service.
Vehicle was serviced (recall and brake fluid change) in a reasonable amount of time - much faster than usual. Vehicle was inspected and I was made aware of tire wear and glad to know to keep an eye on rear tires. Impressed with efficiency.
Friendly folks, attentive but not pushy. Provided great recommendations and were respectful of my time.
The Dealership was Fast,Clean,the staff was courteous and Charles Baker(My Consultant) is THE BEST.
My past service experience was less than desired but today I was very pleased with the service and I hope that continues.
My service advisor, Jody Ann, was the best. She made sure my issue was taken care of in a timely manner. Jody Ann was professional, knowledgeable, and helpful. I liked working with her.
The folks that help me were awesome but I dropped my care off on Thursday and did not get it back for a week. They did provide a courtesy car which was fantastic. When I went in to pick up my car, it took over an hour to get out of there. They seemed unable to find my car after I paid the bill. Was disappointed in the delay of service. However, want to stress how nice the staff was.
Great welll service awesome awesome great great great great great great great great great g
Outstanding experience. Worth the drive. Price was as negotiated - no surprises. The entire team made me feel like the only customer there. I will make the extra drive for service too vs the local Charlotte dealer.
We were traveling and needed a new battery. We were welcomed, our problem diagnosed, and car repaired. BMW Of Columbia was a life saver. Thank you!
I won’t thanks Demetria Pearson service Advisor for being very nice and helpful to me and also the mechanic that fix my car y’all did a wonderful job
Great selection of cars and great customer service. Bryce was very knowledgeable and helpful. The process of buying our car was very easy. Good experience at this dealership.
Chuck has done a phenomenal job today got me in and out and done everything. He said he was gonna do at a reasonable price.
Customer friendly. Repair was delayed for about ann extra 2 hours while I waited. When I checked out they apologized and said no charge. That’s good customer relations.
Thanks to Donovan in sales and Geoffrey in services department. You two are the best.
I was greeted promptly and directed to my service apt. A text was sent to me upon completion of my servicing. Entire process took less than two hours. A loaner vehicle was also provided.
David, sales associate, is professional, responsive and a great guy. This is the 3rd vehicle we have purchased from him.
JodyAnn was pleasant. I walked in unsure but I left feeling confident that my car was taken care of. She is always a jewel to work with.
The overall experience with the Service team was very professional and my interactions with Saint Hadwin was excellent
The experience was good and the issues that I went in for were properly resolved
I have been servicing my X5 for 4.5 years now at BMW Columbia SC while working there, as I commute from Jacksonville FL. The service and most importantly the team have been fantastic and I really appreciate their help especially talking into account that I would have a trip back Friday evening. Sebastian, Mark, Edwin from the service are almost like family. From the sales I have excellent experience with Morgan and Mike. Thank you all for your great work!
My sales advisor, Bryce, at BMW of Columbia ensured ultimate customer satisfaction during the car buying process. He didn't rush the process, he allowed me time to make the right decision without the hassle. He was courteous and professional, answering every question promptly, making the car buying experience pleasant, not dredgeful. Anyone interested in buying a new BMW, make BMW of Columbia your first stop, you will not regret it!
Great experience! I had a great salesman to work with. His name is Ed Dohert.
My service agent is always eager to help in any way possible and always friendly.
Helpful staff. Efficient service center that works rapidly to take of customers needs. Could have more inventory
Every visit is always great service provided with good communication. Ms Jodyann was a great service advisor
I had a great experience. And my work was done in a timely manner. Breanna was very friendly. Helpful and knowledgeable. I’m glad to be a part of the BMW family. This is my first BMW.
Brantley accommodated my schedule to let me bring my car into the dealership. My car was cleaned exceptionally well and tires gleamed.
Excellent service from start to finish! Love my New X 5. Ordered it just four weeks ago and it was made in the factory and delivered to the nearby dealership which I believe. saved me a little money.
I recently scheduled a service appointment at the BMW Service Center to have my brake pads and rotors replaced, and I wanted to share the excellent experience I had.
From the very beginning, Matthew—my Customer Service Representative—made the entire process smooth and stress-free. He assisted me with scheduling the appointment and continued to guide me through every step of the service until everything was completed. His professionalism and attention to detail truly stood out.
Matthew was extremely knowledgeable and took the time to answer all of my questions regarding the service being performed. He explained things clearly, which ... Read More Full review text opened.DealerRater - Mar 15, 2026
I recently scheduled a service appointment at the BMW Service Center to have my brake pads and rotors replaced, and I wanted to share the excellent experience I had.
From the very beginning, Matthew—my Customer Service Representative—made the entire process smooth and stress-free. He assisted me with scheduling the appointment and continued to guide me through every step of the service until everything was completed. His professionalism and attention to detail truly stood out.
Matthew was extremely knowledgeable and took the time to answer all of my questions regarding the service being performed. He explained things clearly, which gave me confidence that my vehicle was in good hands. It’s always reassuring to work with someone who not only understands the technical side of the service but also genuinely cares about providing great customer support.
Overall, the experience was seamless, professional, and well-managed from start to finish. I truly appreciate the level of service Matthew provided and would not hesitate to return for future maintenance.
Always makes me feel as the service is personal and appreciated. Attentative to the issues I raise.
Aundrea Esposito is a gem, she made the experience smooth. She was provided delightful service.
Service was good. Customer rep kept me informed of what was going on with my vehicle.
Charles was very professional and knowledgeable of his work I was very happy to have him to talk to me about my car needs
I just came for an oil change but left knowing that I will never take my bmw anywhere else. Brantley Padgett was extremely helpful from the start. He began our conversation in a very friendly and professional manner. He also explained everything in great detail. I know that I am one of many that have Brantley as my liaison but he did make me feel special.
Nice establishment. Fast response. The work took a little time but other than that smooth process and will return.
Service here can be hit or miss, but this was one of the better experiences—with one exception. Car was left dirty inside after an exterior wash.
Good customer service greeted immediately no waiting was giving Uber transportation. Like bmw vehicles smile
I went in for a recall and inspection showed i also needed a set of tires and an alignment on my x7. Demetrius was able to give me a great deal on the tires by buying 3 and get one free GREAT SERVICE AS ALWAYS!!
