Great experience dropping my car off and was kept updated on progress of my oil change.
Took my car in for oil and brakes fluid change. Great customer service and maintenance.
Tony did a great job of coordinating and following up on my vehicle to keep me informed.
This dealership is very attentive to the needs of your vehicle. Friendly, knowledgeable staff. I trust my car here.
If you want the most knowledgeable service advisor make your appointment with Aundrea, as she’s the best! She’s courteous, informative, and communicates very effectively! The technicians did a great job of servicing my vehicle and completed a video of the issues and sent it to my email for repair! The manager was very kind and polite!
The service department was friendly and knowledgeable concerning my car. I dropped my car off at the appointed time. and was given a ride home.
Service was tremendous. In and out and friendly on top of that. Would recommend these folks to anyone
The BMW dealership was very helpful, knowledgeable and responsive about each vehicle we test, which made it easy for us to decide.
I was stuck on a long road trip and the car was leaking oil. BMW Columbia got me in for service and took care of me right away.
Very nice facilities friendly and knowledgeable staff understanding our interest in a 740i had one in stock worked a fair deal and efficient in producing all the paperwork
The service at BMW of Columbia is excellent. They strive for on time service and customer satisfaction!
Charles Baker were very friendly and helpful, he’s very friendly and that’s appreciated these days. He communicated as much vehicle were being serviced. A1 customer service. Will always ask for Charles going forward .
I want to praise BMW of Columbia and make it known about my experience with them. I purchased a used 2014 Nissan 370z from them, the purchase experience was seemless. I live in East Tennessee and the dealership delivered the car to me for a very small and reasonable fee. I had the car exactly 2 days and they clutch slave cylinder failed on it, which requires removal of the transmission for the repair. This is a very common issue with 370zs. Of course being a 2014 there was no warranty and I signed documentation when buying the vehicle that said it was ...
Very clean and efficient. Responded to every thing I needed , including Uber trips to and from work.
Jordan in the service department is excellent!! Top notch!! They go above and beyond! Get things done in a timely manner
My X 3 was serviced today. I was very pleased with the service. My Service Advisor was Mr. Charles Baker. Mr. Baker was very knowledgeable and provided updates on the status of my vehicle. Mr. Baker is a true professional.
Great customer service, honest. Easy to work with. Fabulous friendly and hard working staff. Found me the perfect car! So grateful
Charles Baker is awesome. He’s the absolute best service representative we could have gotten. He attended to all our needs and his demeanor was outstanding. He represents what all customer service representatives should be.
Excellent customer service. Very courteous and attentive staff. Knowledgeable on the vehicles they service. Clean and relaxing atmosphere.
Had to wait too long for a service rep to take me in. Once they did service was great
Great service Appt, and Anthony was very helpful and professional. Thank you for replacing my wiper.
I can't say enough kind words about Jason Kopplin, Eric and the Service department. They tike care of my wife and I. We are now BMW drivers for life! Thank you all!
Mark was professional and very helpful. He explained what was needed and delivered my BMW back to me on time.
Bmw has Excellent customer service and is very personable with their clients. Makes things easier
Pleasant experience with a nice level of pure professionalism from the service manager and service adviser and sales department.
Professional, knowledgeable, and upfront pricing with the added benefit of selling the ultimate driving machine!
The BMW of Columbia is rated number one in my book... The Service Staff, especially my Service Advisor Mark is attentive and concerned about customers. That is an extention of the Service Manager Mr. Yelson who is fantastic with all of the customers. I've observed him listening to their concern and he is ready to resolve.
no problems at all, reliable access mentioned of any issues and a very positive correction fix it approach...Service Rep Mr Charles Baker, superior knowledgeable on te BMW fleet.
They are friendly and helpful and I am glad they provide the Uber service it is very helpful when I need it
Bmw of Columbia is excellent from the sales department to the service department! There’s no place I would rather go to buy or service my vehicle, they are a top notch dealership.
I get great service at the service dept every time. Love Mark Dickson. He is always helpful and pleasant.
Mark Dickson was great. He was very knowledgeable and made the process smooth and efficient.
My client advisor Mike Liberatore has been a great help in the process and he made the purchase simple and smooth. I would recommend this place if you are looking for a new car.
Assistant Service Manager, Mark Dickson saved the day for us on August 11th. We were on our way from Charlotte to Charleston when we experienced a Drivetrain Malfunction on our 650 about 20 miles from Columbia. We made it to the dealership and the 1st service advisor that I talked to said she couldn’t help me, that I would have to rent a car at Enterprise and leave my vehicle. Then, I spoke to Mark, who understood that we were having an emergency and sprung into action, making sure that our ignition coils were replaced and getting us back on the ...
Service personnel very informative and interested in educating me as a first time customer, Bravo!
BMW of Columbia is an outstanding dealership. Particularly in their service and parts department. My service advisor Mark Dickson. The outstanding service he gave me exceeded my exspectations!
I had to have ALOT of parts replaced. Demetrius assisted me with finding a solution that helped to pay for my services. His customer service was IMPECCABLE!
Very nice people and good facilities. They do a complete inspection of vehicle and let you know if it needs any thing else.
Mark was my advisor today: He was very professional and he kept me informed of everything that was going on with my vehicle. I received my vehicle back in a reasonable timeframe.
Brett Bostic!!!!! Been purchasing BMWs from him since 2013 and will never purchase another BMW from anyone on the face of the earth but Brett! And I’m throwing Bryce in there as well! Those two jokers always sending me out in these South Carolina streets with a new BMW. I just be trying to get the old ones serviced!!🤣Brett knows when I’m tired of one and it’s time to move on!
Zeke did an amazing job of helping me build my new x5. He kept me updated throughout the whole process and was very transparent each step of the way!
I’ve been a customer for over 20yeas and have purchased 6 automobiles from this dealership. We have been disappointed in the service department the last few visits.
Service Representative was very professional and friendly, great customer service. My car was returned clean inside and out.
Charles Baker gave us the very best service ever. I would never trust anybody but BMW of Columbia to work on my BMW. Total trust worthy.
My service provider Jordan is the best! He always goes above and beyond when I come in for any service. Very polite.
I’ve had an unusual problem with my new car, one that is difficult to diagnose. I can’t say enough about how hard everyone involved is trying to accurately diagnose and solve the problem. From Tony, my Advisor to Yelson/Service to Edwin/Shop all the way to Sam Reynolds, General Manager, my compliments and thanks. I’m convinced that, whatever it takes, the issue will be resolved.
One of the best dealerships I worked with. My sales associate Ed has been excellent and was able to get to the price I was looking for. I am out of state and when I got to the dealership, the paperwork took less than 15 min. Highly recommended! A++++
Zac & Demetris both were on top of things when it came to me getting my car fixed and getting a loaner car while service was being done. Good customer service definitely would recommend having these two gentlemen help you with your needs.
Very helpful and knowledgeable. I felt that the dealership had my best interest in mind. My service tech was excellent
This is just my second time there and it was satisfactory. They need to store more parts for vehicles in-house to avoid customers waiting for days for a part!
They were professional, kept me informed of the matenance process, and didn't push upselling what I couldn't afford.
Anthony (service rep) did a pretty good job of informing me on the maintenance status of my car. He came in to work on his day off just to update me on the progress of the repair.
Everyone I worked with was very friendly and professional. The process was smooth and I love the car I bought.
This dealership has friendly and helpful customer service. It’s just disheartening to know how hard it is to reserve a courtesy vehicle.
This dealership is bar none they go beyond being courteous they have made me feel so comfortable from day one no pressure and there service department is excellent they text you and video the process and give you a play by play to what's going on,have gotten 3 cars from and I look forward to my fourth.
The service and parts departments have been very helpful with my maintenance and repairs especially with my most recent windshield / wiper replacements and coordinating with the car wash who was responsible for the claim.
Great service yesterday. I had to wait and the waiting room experience was great… snacks, internet. TV …. Super!
CHARLES did great work and maintained consistent communication. he helped me prioritize the repairs I needed and provided excellent customer service. Me and all of my friends and family will be working with Charles in the future! He truly deserves a raise ASAP
I highly recommend this dealership. My family and I have purchased 4 cars from this dealership. We’ve been very pleased from the purchasing experience to the service.
This service was quicker than usual. I try to only interact with two people (Jordan and Demetrius). Luckily Jordan was able to help me. He does a good job with explaining things and checking on anything that concerns me.Always has a great attitude and he is very helpful.
Friendly staff and very prompt and professional service I use this dealer for everything related to my bmw.
Always courteous, timely and capable. This is why I keep buying BMWs from this dealership.
Friendly, comprehensive service, done in a reasonable time. Very happy with the thoughtful service and feel good about trusting this dealership.
Fantastic service and care - made the entire process from lease return to new car buying smooth as silk.
I always receive superior customer service!!! Service is timely and the atmosphere is professional. I am happy with the service.
I cannot say enough good things about the service I received @ BMW of Columbia. The Service Reps. are second to none! They were courteous, knowledgeable and extremely conscientious of my time. Getting my vehicle up and running perfectly was their primary concern. I was provided a great loaner while my repairs were in progress. I continue to do business with this dealership primarily because of the service department, it’s that important to me!
They do a good job and seems to be very professional in their performance and take pride
Jordan at bmw was very helpful and took care of me immediately and kept me updated the whole time. He is a pleasure to deal with
Austin was helpful, courteous and attentive! Service was communicative- friendly and timely! The experience was very positive.
Very relaxing atmosphere, had refreshments the place was very clean quiet and the service was great
The staff and management in service are very professional and helpful. Aundrea is always helpful and represents BMW with excellence. I am so glad to be apart of the BMW family.
My service advisor, Aundrea, was amazing! I give her 5 out of 5 stars. She did everything to help me with figuring out what was wrong with my car and being honest about what needed to be fixed and what could wait. She also did her best with helping with the price of the services and checking to see if services were still under warranty. The only reason I have it 4 out of 5 stars is because she was the only person that acknowledged me when I walked in even though there were multiple service advisors not doing anything. She was busy but ...
Great customer service Very clean dealership Always professional Great location Easy to work with Whole process easy
Aundrea is always incredibly helpful, informative and professional each time I visit for service! She keeps me updated consistently and always gets my vehicle back to me as quickly as possible!
I sales person is very courteous and respectful. He ordered the car that I want it and let me pay for it in the manner in which I wanted to. I love the car.
Everyone was friendly, courteous and offered to help. Jimmy H was my Client Advisor and simply amazing to work with, great communication & followed up as he said he would. I drove 4 1/2 hours to get the exact car I wanted; this dealership was hospitable & worth the drive.
She was polite and nicely replied to all questions I asked. She handled the service very well.
Excellent customer service. Thank you for the professionalism and update facility. I would recommend BMW to anyone.
I’ve always had a pleasant experience at the dealership people are friendly, respectful, and knowledgeable.
Thank you Chuck for always making things happen for us. We love when we get to come in and visit the crew. They are so fast accurate and friendly. We highly recommend them! Thanks again.
Always provide great service for me. Mark D is a great service provider and assures my investment is well protected. Can always call and ask questions and receive prompt responses.
Very attentive to the customer experience. Every person there that I encountered was pleasant and seemed to enjoy being there and providing excellent customer service
Bryce was great to work with! He listened and excuted professionally! Not to mention his wealth of knowlegde
Eric is an amazing sales associate. He is extremely knowledgeable in all things BMW. Eric walked us thru every option and explained how they work. He kept us posted on our cars progress during its time in production. Delivery was smooth and easy. This is our second time buying from Eric. We are extremely appreciative of him and the sales team at BMW of Columbia!
Fast and friendly service. I love how careful they are with my X5. Love the videos and text about my car. I almost feel like I’m back there with them.
Greta customer service and I have never had an issue when I come here, prices are expensive but it is a bmw and that’s for quality
Mark Dickson my service Advisor does and excellent job. Very well pleased with the service, he's the reason that I still bring my car to BMW of Columbia. Really appreciate his professionalism and willingness to go above and beyond to offer the best customer service possible. Thanks Mark for all that you do!
AUNDREA in SERVICE! You’re welcome! She’s truly for her customers and even ones that are not!
Great customer service from Bryce Clifton. He did an amazing job throughout our car buying experience.
Scheduling was easy. Work was completed the same day with free transport back to my home if needed.
Thanks to David McElveen for making the purchasing process so simple. The car was quoted for a production week and was ready 3 weeks early.
I had a great experience at BMW of Columbia. I was in and out in a flash. Pavel & Brett were so wonderful and professional. Thank you both for helping me get the car I wanted. I love my car. If you need a new or used car I highly recommend them both ♥️
Customer service was great, Nice atmosphere..
We had a bit of an emergency situation on the interstate while driving our vehicle on Labor Day. We could not find anyone within a 100 mile radius who was willing to help us out. Then our friend recommended we call BMW of Columbia. We called and they told us to come right in. Once we arrived we were promptly and warmly greeted by Douglas Shoup, service client advisor, who took our car straight in for service. We are not regular customers of theirs, nor do we drive a BMW. But we were treated like family, we were in and out ...
Very clean and comfortable waiting area. Service technician explained everything in easy to understand terms. Service is always performed quickly and correctly. Car washes are included with service. My car feels like it’s still new, 3 years later.
What an easy experience! I had an appointment and loaner car reserved. Upon arrival I was checked in for my appointment, was given helpful recommendations and I didn’t feel like my time was wasted. At some service centers they try to upsell unnecessary packages etc, not the case here. Sam was my advisor and was very helpful answering any questions I had. He was very professional as it seems the standard of the reps I interacted with there. To be honest even the waiting room was spacious and nicely attended. Overall a very pleasant experience from all staff.
Great professional service
Very professional and friendly staff.
It was my first visit at BMW of Columbia. I received a very warm welcome. Service Manager Andrea was excellent. She treated me with great respect. She was knowledgeable about my car and knew exactly what to be done. Than you - Vijay G
Where the dealing is easy and the driving is fun!