I have always received excellent, personal service from BMW of Columbia. On the most recent visit, Saint Hadwin went out of his way to make sure that everything was repaired professionally and thoroughly. He took the time to review every work order and to insure that everything was in working order before I picked up the car. Saint always has the interest of the customer in mind and is honest and timely in his communications.
Excellent customer service, service representative very knowledgeable, polite, helpful, respectful and he is a professional.I would like to thank him for his service.
Appreciate the customer service, the ability to work with high-speed WiFi while I wait for my car. Great to work with Troy in the service department.
Provided a quick and efficient engine oil change with added inspection video. Very satisfied with service received.
Awesome service, it was better than my normal dealership. I was in and out the store within the hour.
Planned trip to Florida this coming Tuesday notice Sunday morning my BMW 750 want start I contacted BMW dealership on Monday my service representative Saint Hadwin, replace my battery great price got me in and out less than 2 hours. Outstanding, Awesome service Columbia BMW dealership you the Best… on my way to Florida…Thank you
I appreciate the service specials and free car wash. Folks are helpful. It’s does get busy so it may take a while but the free coffee, snacks and tv in the waiting room allows you to pass the time.
Mike in sales, Bryce in finance, Brett in management and Sebastian in service are the best! They are always kind, knowledgeable and helpful in any and every way. They are the best!!
Have been visiting them for last 13 years and have good experience with them over the last decade.
Beautiful showroom, excellent and knowledgeable salesmen who give more info than sales pitches. Service department is outstanding! They kept me informed of progress, any problems they found, and technicians have always done excellent work.
Outstanding service, aweson customer service and clean my vehicle in and out re set and made me feel special
Charles Baker of BMW Columbia always makes my service easy! He is a great rep!
Great service for me today. Thins went very smoothly while I read my Sunday School lesson.
The service was great. They were very transparent throughout the process and made it very easy.
This dealership goes above and beyond in making customers feel valued! The sales and the service department are very welcoming!
BMW of Columbia always meets expectations! The customer service is second to none. Recommend them highly!
They took very good care of me and my vehicle and did as promised. I will be back for service.
Made the process smooth and stress free. Thanks to Bryce Arney for all your help. Highly recommend this dealership and working with Bryce.
I purchased my X3 and I also get all of my service done at this dealership. I always get the best service. My service advisor is Matt Maxwell who always goes above and beyond when taking care of my vehicle. He is courteous, polite, knowledgeable, and friendly EVERYTIME! I am looking to purchase another car soon and will definitely be buying from here! Thanks Matt!!
Took vehicle in for routine service. They recommended an all wheel alignment even though they just did one 4-1/2 months ago with new tires. They said it was due to the amount of miles we drive. I told them no. 4-1/2 months and 6,000 doesn’t warrant a new alignment unless there are signs of uneven wear. Turns out they wrote down the mileage wrong and added 16,000 between the time it entered the shop and the time it left. Three hours and 16,000 miles. Maybe an honest mistake. Maybe not. Sloppy at best.
The service advisors, service manager and technicians. All treat me with the utmost respect when I bring my car in for service. I’m constantly amazed at the treatment I get with with each visit.
Brantley was very tentative to getting my headlight fixed before the rain since it was cracked
The ppl really take care of you care about you. Every time I service my car it comes out perfect
The dealership personal are very courteous and act in a professional and respectful manner. They had to order parts and keep my car a few days for repairs and lent a loaner.
BMW Columbia provided outstanding service.The buying and delivery process was terrific. I’d highly recommend this dealer…first class all the way.
I had a wonderful experience with Mike. The process was seamless, and I was impressed by the overall service.
Absolutely great experience like always, this time my advisor was Jodyann Tyrell, I bought tires from another place, but they were not able to do alignment, I called BMW I spoke to Jodyann, and she told me I can come to the dealership whenever I want, which I did and she was there waiting for me. The service was fast and of course the service department did excellent job. Thank you Jodyann Tyrell, you did excellent job. I’m definitely coming back to this dealership.. Katerina O
Appreciate the dealer repairing the car, but lack of communication from service reps was very frustrating. Had to go to GM after calls to service reps and service manager went unanswered. Issues continued after assigned to new service rep.
Excellent service. The car was ready on time and delivered to my house. Thank you Brantley
I had a great experience with Matthew Maxwell at BMW Columbia. I appreciate the fast service and great customer service.
My service appointment is always good and my service advisor is great! I’m always pleased
Service Advisor, Saint Hadwin, was most helpful. When a routine wheel alignment resulted in discovery of a part replacement requirement, he worked closely w6me to minimize repair costs.
I had to ask to be helped and when did was told he busy and would get to me shortly.
When talking my car to BMW, I use the same Service Advisor, Charles Baker, because he is knowledgeable and helpful.
They are an awesome team of service technicians. The whole BMW killian team is exceptional.
I had the pleasure of having Saint as my advisor and he was professional and helpful with my services
BMW provides an exceptional dealership experience. The staff is professional, attentive, knowledgeable, and truly goes above and beyond to make sure every customer feels valued and taken care of. The level of service is exactly what you would expect from a luxury brand.
The customer waiting area was both clean and spacious which made my wait most pleasant and very comfortable!
I visited Columbia SC BMW dealer for a slow leak in my back tire. Sebastian ordered the tire and replaced it on the next day, while noticing that the engine oil was due for changing. I was back on the road to get home safely in Jacksonville FL the same Friday afternoon. Great service and agents!
BMW of Columbia does a great job with finding me what I wanted.. and with no pressure!
I had a great experience with BMW of Columbia. I live in the Charleston area and ordered my car through Columbia as they were available to offer me the best price. When the car came in the sales lady, Morgan, delivered the car to my home. She was very helpful and explaining everything to me and took the time to make sure I totally understand the new technology. This is the second car that I have purchased through BMW of Columbia. I would highly recommend them to other people
When I bought a used Jeep Wrangler Rubicon from BMW of Columbia their customer support was first class! When I purchased the car I was offered 3 years of oil changes for a very reasonable price. I just had the first oil change done on the Jeep and was thoroughly pleased with the excellent service! I highly recommend BMW of Columbia for their sales and service!
I cannot say enough about the superb service staff at BMW of Columbia. Edwin, Mark, Katherine, Sebastian and Rebecca are absolutely amazing. They are the epitome of excellent customer service every time I bring my vehicle in for service. They make service appointments easy.
Great customer service! Jodyann was an excellent advisor. They took great care of my baby and I'm so appreciative!
This was an exceptionally pleasant experience. Jodyann is an outstanding service representative who went above and beyond to make sure we taken care of.
AAA picked up our care from our driveway on Sunday dropped it off at the dealer. I call at 8: AM Monday morning to check on the status, Judy answered and ran with the ball from there ( I was working fro Nee York so, all this took place by Phone. The car was ready to be picked up by 2:00 PM (6 Hours later after a battery replacement and other services.
We need more Jody's ... she is an ... Read More Full review text opened.DealerRater - Aug 4, 2026
This was an exceptionally pleasant experience. Jodyann is an outstanding service representative who went above and beyond to make sure we taken care of.
AAA picked up our care from our driveway on Sunday dropped it off at the dealer. I call at 8: AM Monday morning to check on the status, Judy answered and ran with the ball from there ( I was working fro Nee York so, all this took place by Phone. The car was ready to be picked up by 2:00 PM (6 Hours later after a battery replacement and other services.
We need more Jody's ... she is an assett to your establishment and a pleasure to work with.
Kind Regards,
Errol Muir ( A Satisfied Customer)
David was very helpful and accommodating during this process this week. I appreciate him and Bryce working with me to finish up in a timely manner.
Saint is an awesome service advisor and John is the best BMW technician in South Carolina. He is the only one I trust with my M8.
From the many years of being a customer, I have received only the best results from all departments. Kudos
Very helpful and was able to get me back on the road quickly, customer service was excellent.
Geoffrey Benedetto my service advisor was a pleasure to work with. He was very helpful in answering all of my questions and his follow up communication skills were outstanding!
Demetrius was pivotal with excellent service in advising me of what my car needed and keeping me updated at every step. Catherine got me in the right loaner vehicle while my car was being serviced. She is so professional and efficient. These two are the main reason I keep coming back to BMW of Columbia!
The associates were extremely punctual and courteous, the team was knowledgeable and the dealership was spotless.
Had the oil changed today. They were efficient and had the car finished in a reasonable time even though I didn’t have an appointment. My service adviser wasn’t as personable as others that I’ve had when I’ve visited for service but other than that a great experience
Service was smoother than ever before. My rep was SUPER!, POLITE AND ACCOMMODATING. My on problem is that they performed brake service and now my brake fluid light is on. But im sure they will fix this. I was given a plethora of problems but was able to choose most important ones that fit my budget. Wish they weren't so expensive though.
I got a flat rear tire on my m2 that needed replacing during a roadtrip and fortunately I was able to get my car to bmw of columbia and they were extremely helpful. They sourced a new tire from a different dealership and had me back on the road same day. Everyone there was very accommodating and understanding of my situation, it truly felt like premium service.
Jeffery was a very informative service worker during my car repair. He was kind and patient in assisting with my vehicle
The dealership was clean and bright! The customer service was outstanding and very friendly and helpful!
This is the fifth vehicle I have leased from BMW Columbia and they still understand what excellent customer service means even in today’s terms. Everyone just seems to operate seamlessly in the varied areas from financial, vehicle protection, service techs, and Administration..thanks to David Elveen and Bryce Arney working together to get me in and out. Always a pleasure working with BMW Columbia’s Team.
Saint was my service provider and he was very helpful and friendly. I will ask for him next time.
Service dept was excellent! Very professional and was in and out in a little over an hour. Car was washed and ready to go.
Service department is outstanding. They took care of me promptly and courteously even though I am from out of town. They made the process easy and efficient. Thanks for the great work.
Came for the oil change and some noise my car was making. My advisor was Matthew Maxwell, and like always he did great job. He even brought me to the service where my car was so they will show me what was the problem.. The service was very fast all because Matthew did fantastic job. He is the reason I will go back to this dealership.
Customer friendly dealership with plenty of open space throughout. I appreciate being able to view the new and used cars while I wait on vehicle services.
Outstanding customer service from Brantley Pagett. He is very caring and extremely knowledgeable of his duties.
Troy was very helpful. He went out of his way to keep us informed. I spent 25 years in sales management and I would make him a #1 sales producer!
My wife and I purchased a beautiful BMW X3 from Brianna Pressley. She was very attentative and took time to explain all the features of this automobile. BMW of Columbia is very fortunate to have her on their staff. She is a professional and knows the BMW.
The customer service I received from Troy today was awesome. He was professional, pleasant and took the time to answer my questions. Troy also provided me the information I requested. Would like to keep Troy as my representative at BMW.
Mike and Jeremy are very responsive and patient. They worked with me to create an offer that was within my budget and I felt no pressure to purchase. They are both excelent representatives of your dealership.
Saint is a gem. His knowledge and customer service sets him a part. Don’t lose what he brings to your company. He was refreshing
I had an outstanding experience with the service department at BMW of Columbia. The entire team was incredibly efficient, knowledgeable, and professional. They took the time to explain everything clearly and kept me informed throughout the entire process. Their communication was excellent, and I always knew the status of my vehicle without having to ask.
It’s refreshing to work with a service department that truly values customer satisfaction and demonstrates such expertise and attention to detail. I appreciate how smoothly everything was handled and the exceptional level of care provided. I highly recommend BMW of Columbia’s service department ... Read More Full review text opened.DealerRater - Jun 18, 2026
I had an outstanding experience with the service department at BMW of Columbia. The entire team was incredibly efficient, knowledgeable, and professional. They took the time to explain everything clearly and kept me informed throughout the entire process. Their communication was excellent, and I always knew the status of my vehicle without having to ask.
It’s refreshing to work with a service department that truly values customer satisfaction and demonstrates such expertise and attention to detail. I appreciate how smoothly everything was handled and the exceptional level of care provided. I highly recommend BMW of Columbia’s service department to anyone looking for top-notch service and a team you can trust.
Thank you for making the experience so easy and stress-free!
Excellent customer service and high-level of care. My concerns are always taken seriously and addressed.
Excellent Service got service done in a reasonable time frame , also got a uber to drop me off while my car was being serviced . Friendly service advisor, also service managers very helpful .
Saint and Andy did an amazing job for me. They very quickly and precisely gave me accurate answers about my service.
I'm a little displeased with the service department. I had an issue with my 3rd row seat operating and took it in for service under original warranty.The computer was reset and it operated correctly for a few months before it started malfunctioning again. After several service trips, BMW has now started the seat frame is bent and two motors need to be repaired. ($6,700). BMW Corp is niow reviewing a claim I submitted. Needless to say I am not pleased and believe this should have been addressedon the first service visit!!!
Troy was so helpful in getting my car serviced. Thank you! Will definitely be back!
The service was very impressionable and every interaction was great. The process was smooth and they took care of me.
Saint, the service agent was helpful, friendly and professional. We dropped off the vehicle and was able to get a loaner in a timely manner so that our schedules were not interrupted. On a scale from 1-10, he received a 10+ because he called and explained everything before moving forward to complete repairs that were not discused previously.
Jody got me checked in and let me know about a recall that o did not know about! She then called me to let me know all was done and was ready! She was vey nice and helpful!
Sebastian in service was fantastic! I told him the issues I was having with my X7 M50i. He was straight to the point. Took care of transportation to and from, provided a detailed diagnostic report and I was in and out in no time! Thank you!
I was pleased with my experience! The only thing I can say is that they didn’t put the cap back on my left rear, driver’s side tire
Outstanding service department. Dropped off vehicle with a "must have back by" deadline and they delivered it well in advance.
Geoffrey, our advisor, got our service completed in the time that was estimated. The car was clean and Geoffrey even found my wife’s Stanley water container that was left in the lobby.
Morgan was excellent to work with. She was professional, thorough and respectful of my time.
Good inventory to choose from. Excellent service from dealer salesman, showing us the unique features of the car. Only wish the process of purchasing a new car could be handled in less than the 5+ hours we were there.
I purchased a BMW at a distance and had it shipped to BMW of Columbia for inspection and to perform any service or maintenance it may need. BMW of Columbia was very flexible with receiving my car and was honest and thorough when performing the service. I highly recommend BMW of Columbia and will be taking my BMW to them for my future service needs.
Sales team is great but service team seems understaffed as noted with delays in returning calls.
Excellent experience. Our Service Advisor (Brantley) and Technician (Jason) were outstanding, as well as good communicators. Highly recommend.
The employees where outstanding, service rendered was great. The experience was great. They was patient and courteous
Had an issue I needed the Service Department to address. Easy to make an appointment, solved the issue quickly, great communication the whole time.
My salesperson, Morgan Laney, did a great job of explanation and follow up during the entire buying process.
Took great care of me topping off my oil and getting me in and ou
Service advisor was courteous and knowledgeable. Kept me updated on the service call via text and email. Waiting area was convenient and comfortable. Complimentary coffee while I waited. Staff was great.
Service Advisor Saint Hadwin was Excelent . My rating is for the Dealer. I used BMW from 2008 to 2018. In Weston Florida. In Octuber 2024 purchased an X3 thinking I will get the same service I got in Florida. Waiting 2 or more hours during service is not what I expected. They have no Leaner for the customers,
Received customer in a timely manner manner. Associates were helpful .Completely answered all questions . Checked on customers periodically.
Great customer service and tries to satisfy all customers. Transportation was arranged for me by Demetrius Pearson to come and get my car. Awesome!!!
Great service. My service representative, Brantley, was professional and considerate of my needs as my car was being serviced. I highly recommend this dealership.
Noticed tire lost air. Picked up a screw in tire. Called service at 9:45am. By 11:45am, leaving dealership with new tire on BMWX5
Upon entering the garage doors at 7:45 am, I was warmly greeted by the attendant. The staff members were well-groomed and pleasant to interact with. It appears that everyone enjoys working collaboratively with their team members. All team members maintained a jovial demeanor and demonstrated excellent customer engagement.
My service consultant Jody provided great communication throughout the process, from the key handover at intake to the return at the end of service. She also provided insight regarding the new car warranty. The service tech sent over a video clip explaining the condition of my tires & there recommendation. Knowledgeable & courteous. Thanks!
Excellent service from beginning to end. Saint is a customer service professional.. can not speak highly enough of his professionalism and concern for customer and good service.
